Shape the future of IT at ROCK as the IT Operations Manager, delivering strategic technology solutions and team leadership in a supportive hybrid environment. Focus on enhancing user experiences with innovative IT strategies. This role combines hands-on IT operations with strategic planning, allowing you to implement transformative initiatives within ROCK’s infrastructure.

With over 10 years of experience in IT, you will spearhead solutions that support the needs of mental health services. Your ability to manage Microsoft technologies will be crucial to improvement and innovation. Key Responsibilities:

- Lead the IT support team and oversee their operations
- Manage strategic planning for technology and infrastructure
- Analyze and resolve complex technical issues efficiently




- Collaborate on automation and digital workflow enhancements
- Ensure data privacy and effective records management Requirements:
- Bachelor’s degree or equivalent in IT, Computer Science, or related field
- Minimum 10 years in technical IT roles
- At least 5 years of management experience
- Proficiency with Microsoft 365, Azure, and Power Platform
- Understanding of healthcare data privacy regulations Bring your strategic insights and technical expertise to ROCK, impacting community services in a hybrid work setting.

📌 Hybrid IT Operations Manager Role (Golden Horseshoe)
🏢 Reach Out Centre for Kids (ROCK)
📍 Golden Horseshoe