Information Officer - Junior

Job Posting ID: GOAPRDJP00000654

Period: 11/08/2025 to 03/02/2026

Buyer: Government of Alberta

Pay Rate: CAD $24-$25.00 per hour

Location: 5TH FL - TERRACE BLDG (SAEDTER004)

Work Location: ROOM 589 - 9515 - 107 ST Edmonton Alberta

Description:

An Information Officer is primarily responsible for providing courteous, timely and accurate information, along with advice to callers regarding different programs via phone call and email. These calls and emails come from Albertans seeking information, problem resolution, guidance, and referrals to other government departments and outside agencies as required on multiple lines of business.

-Ensure client's understanding of requirements and information, to empower the client to achieve their objective, if possible.

-Maintain qualified decorum when dealing with a variety of caller issues, behaviors, and conduct. Provide appropriate referrals to municipal, provincial, or federal government departments, agencies, associations, registries, courts, law enforcement bodies and legal counsel when the call does not pertain to the program areas assigned mandate or responsibilities.

-Log client contacts in ServiceNow for statistical and reporting purposes.

-Due to the ever-changing environment the Information Officer is responsible for anticipating program changes consistently and reacting with agility in a change heavy environment.

Additional Information for suppliers:

Per worker model below this is a Onsite role.

Working Hours/location

- Standard Hours of work are 8:15 to 4:30 with a 1 hr lunch break Alberta time, Monday through Friday excluding holidays observed by the province.
- The Information Officer is required to be flexible and available for the potential of 24/7 shift work. This includes and is not limited to days,



evenings, weekends, provincial/federal holidays, and overnight shifts.

Mandatory Training Courses

- Once hired the resource will be required to complete all mandatory training which includes but not limited to Freedom of Information and Protection of Privacy Act, Security/Cybersecurity, Information Management, and Respect in the Workplace. There may also be other mandatory and/or optional training.

Anticipated Interviews dates

- Interviews are estimated to be held during the second week of August. This is an estimate only.

Refer to the Job Posting attachments for the proposed form of contract applicable to this Contingent Resource Request

SUBMISSION MUST INCLUDE:

• RESUME

• ALL REQUIRED EXPERIENCE MUST BE DESCRIBED IN RESUME UNDER THE JOB/PROJECT WHERE EXPERIENCE WAS ATTAINED.

• EACH JOB/PROJECT MUST CONTAIN THE TERM OF THE JOB/PROJECT IN THE FORMAT MMM/YYYY to MMM/YYYY.

• 3 REFERENCES FOR WHOM SIMILAR WORK HAS BEEN PERFORMED MUST BE PROVIDED. THE MOST RECIENT REFERENCE SHOULD BE LISTED FIRST. REFERENCE CHECKS MAY OR MAY NOT BE COMPLETED TO ASSIST WITH SCORING THE THE PROPOSED JOB SEEKER

Enable Skills-Based Hiring No

Qualification Assessment

Must Have

Education

Yes/No - High School Diploma/GED.

Yes

Work Experience

Duration- Demonstrated experience with MS office suite (Excel, Word, PowerPoint, Outlook)

2 years

Duration- Experience working in a role that demonstrates customer service skills with clients.

3 years

Nice to Have

Work Experience

Duration - Exp creating and using advanced Excel skills such as Pivot table, VLOOKUP etc.

1 years

Duration - Experience using Microsoft SharePoint.

1 years

Duration - Experience with ServiceNow platform

1 years

Duration - Experience with using CXone

1 years

Maximum Extension Term (Months)

12

📌 Information Officer - Junior (Alexandria)
🏢 PeopleNTech
📍 Alexandria