Description: Role Descriptions: Technology Logistics SupportReports To: Regional Manager| Technology SupportDepartment: TechnologyLocation: Distribution Center (DC) / Fulfillment Center (FC) Operations EnvironmentPosition Summary - The Junior Technology Logistics Support Associate provides day-to-day technical support for technology equipment and systems within the logistics environment. This role serves as the first point of contact for IT-related incidents and service requests| ensuring timely resolution of technical issues to support business operations. The position also assists with system installations| monitors data center infrastructure| coordinates with internal and third-party support teams| and maintains inventory of technology assets.Key ResponsibilitiesProvide day-to-day technical support for IT equipment and systems within the logistics environment.Serve as the first point of contact for Distribution Center (DC) and Fulfillment Center (FC) associates requiring IT assistance.Receive| track| troubleshoot| and resolve Level 1 and Level 2 incidents and service requests through walk-up support and ticketing systems.Escalate complex issues to global support teams and subject matter experts when required.Support and maintain Client Windows 10/11 operating systems and Client 365 applications.Assist with the installation| configuration| and deployment of current technology systems and services.Monitor data center alarms and coordinate maintenance activities with third-party vendors| SSC| and Global Technology teams.Support network connectivity| including Wi-Fi and Virtual Desktop Infrastructure (VDI)



environments.Provide first-level preventive and corrective support for office printers and peripheral devices.Act as a communication liaison between operations teams and technology support groups to ensure timely issue resolution.Manage and maintain technology asset inventory| including equipment tracking and lifecycle activities.Support planned outages| upgrades| and continuous improvement initiatives while performing other assigned duties.

Essential Skills: Technology Logistics SupportReports To: Regional Manager| Technology SupportDepartment: TechnologyLocation: Distribution Center (DC) / Fulfillment Center (FC) Operations EnvironmentPosition Summary - The Junior Technology Logistics Support Associate provides day-to-day technical support for technology equipment and systems within the logistics environment. This role serves as the first point of contact for IT-related incidents and service requests| ensuring timely resolution of technical issues to support business operations.



The position also assists with system installations| monitors data center infrastructure| coordinates with internal and third-party support teams| and maintains inventory of technology assets.Key ResponsibilitiesProvide day-to-day technical support for IT equipment and systems within the logistics environment.Serve as the first point of contact for Distribution Center (DC) and Fulfillment Center (FC) associates requiring IT assistance.Receive| track| troubleshoot| and resolve Level 1 and Level 2 incidents and service requests through walk-up support and ticketing systems.Escalate complex issues to global support teams and subject matter experts when required.Support and maintain Client Windows 10/11 operating systems and Client 365 applications.Assist with the installation| configuration| and deployment of new technology systems and services.Monitor data center alarms and coordinate maintenance activities with third-party vendors| SSC| and Global Technology teams.Support network connectivity| including Wi-Fi and Virtual Desktop Infrastructure (VDI) environments.Provide first-level preventive and corrective support for office printers and peripheral devices.Act as a communication liaison between operations teams and technology support groups to ensure timely issue resolution.Manage and maintain technology asset inventory| including equipment tracking and

Custom Fields

Name: Parent

Value: IS-Retail-Client-Retail Americas-2-Parent

Name: Business Vertical

Value: CL-Retail-Client

Name: Child

Value: IS-Retail-Client-Retail-Americas-2.2

Name: Work Location CDF

Value: ~MISSISSAUGA, ONTARIO~

Name: Work Assignment Location

Value: Onsite

Name: Assets

Value: None

Name: Requisition ID

Value: 10916813

Name: Type of Asset

Value: None

📌 Information Technology_CAN - CAN_Support Executive (Toronto)
🏢 Artech
📍 Toronto