The Inside Sales - Account Manager enhances customer and co-worker experiences by being the key point of contact between Next and plumbing Contractors to grow the customer base and increase NEXT’s total revenue. Be Integral to Our Customers, Our Co-Workers and Our Community At Next Supply, we are a respectful and cooperative culture where innovation, integrity and entrepreneurial spirit come together. To support these values, this role requires motivation, adaptability, thoughtful decision-making, honesty, reliability, and a strong sense of ownership and commitment to a positive experience for customers and colleagues.
Customer Relationship
Management & Support Develop and maintain relationships with both new and existing customers by conducting daily customer interactions and offering product knowledge and assistance for their daily requirements Continuously look for opportunities to increase customer lists by contacting new and unassigned customers Provide customer support including answering incoming calls, order entry, product sourcing, and follow-up as required Based on customer needs,
funnel sourcing requests to Inside Hydronic Sales Account & Order Management Assist Inside Sales in handling all incoming phone, fax and e-mail customer care issues Review daily reports to ensure pricing accuracy for customer orders prior to billing Liaison with shipping department (Corporate and/or Branch) for all special customer requests Collaborate with Accounts Receivable to resolve credit issues and pricing discrepancies Engage with vendors to coordinate product training sessions for customers Excellent customer service skills and ability to build long-lasting relationships Excellent organizational and multitasking abilities to manage various orders and activities Strong computer skills and knowledge of Microsoft Products (i.e. Word, Excel, and Outlook) 3 to 5 + years of previous Wholesale experience in a similar role is an asset This posting is for one (1) currently available position. We are proud to be in compliance with the Accessibility for Ontarians with Disabilities Act (AODA), 2005 and the Integrated Accessibility Standards Regulation.
We are happy to honour accommodations at any part of the recruitment process and invite you to let us know how we can help. #