"This role is currently work-from-home and will move to the office workplace after the COVID-19 restrictions are lifted.”

Job Title: IT Service Desk Generalist

Responsibility : Provide general IT Service Desk queue and desk-side/home support, troubleshooting and resolutions.

Qualifications:

3 - 5 years' experience working in an enterprise Service Desk/Help Desk role

End-user support, troubleshooting, Windows 10, macOS/Mac OS X, Office 365, access management (Active Directory, Azure)

Remote access and work from home support, assisting with troubleshooting VPN, audio/visual and remote meetings

Tasks

Monitor Service Desk queue, identify priority requests, resolve problems and escalate to tier 2 team members

Onboarding/offboarding end-user access, accounts and application entitlements

Participate in the execution of special projects

Be organized, detail oriented with an attention to consistency and accuracy

Able to work independently with minimal supervision

Working hours: Monday-Friday, regular office hour

📌 IT Service Desk Generalist (Quebec City)
🏢 Axelon Services
📍 Quebec City