IT Technical Business Analyst - Intermediate

Job Posting ID: GOAPRDJP00000605

Period: 19/06/2025 to 31/03/2026

Buyer: Government of Alberta

Pay Rate: CAD$50.00 per hour

Location J G O'DONOGHUE BUILDING (BEDMJGO001)

Work Location: 7000 - 113 ST Edmonton Alberta CAN T6H 5T6

Project Name:

Digital Adoption Implementation Project

Scope:

A pilot service called Productivity Technology Services (PTS), launched in mid-2023, has been very well received by users and program areas across the Government of Alberta (GoA). Digital enablement has shown significant successes in its mission of enhancing adoption of productivity and collaboration apps. To capitalize on this momentum, and using the outcomes and learnings from this pilot, the Collaboration and Content Services (CCS) team is planning a project to formally transition PTS from a pilot to a permanent digital adoption service and team to better inform, engage, train, and support Government of Alberta users on Microsoft 365 apps and features.

Deliverables for this project:

- Digital Adoption Strategy
- Roadmap
- Community Engagement Plan and Framework
- Training Plan and Framework
- Communication Plan and Framework
- Consultation Framework
- Feedback Mechanism
- Key Performance Indicators (KPIs)
- Dashboards and Reports
- Standard Operating Procedures (SOPs)
- User Guides
- Other Support Resources

Duties:

- Evaluate current services and recommend gaps.
- Research and evaluate latest technology trends.
- Develop strategy documents and roadmaps.
- Develop standard operating procedures (SOPs) and playbooks.
- Develop and monitor adoption metrics and analyze KPIs.
- Develop and implement community engagement plans.
- Establish mechanisms for collecting user feedback.
- Design and deliver user training programs.
- Develop and maintain documentation, user guides, and training materials to support end-users and IT staff in using and administering solutions.
- Provide support to both business and IT teams in identifying and addressing problems.
- Act as a liaison between business users and technical teams, facilitating clear communication.
- Review new service and technology requests by business areas and assess their impact on the operational workplace, giving recommendations for remediation.
- Assist in creating mockups, wireframes, or process models to visualize solutions.
- Collaborate with cross-functional teams on proof of concept and pilot rollouts.
- Work with stakeholders (business users, managers, etc.) to understand business processes, goals, and challenges.
- Gather, analyze, and document business and technical requirements.
- Translate business requirements into functional specifications that can be understood by IT teams.
- Collaborate with IT teams to design services and solutions that meet business needs.
- Ensure that the proposed solutions are feasible from both a business and technical perspective.




- Create documentation that explains the solution designs, architecture, and integrations.
- Ensure seamless integration of digital solutions with existing systems.
- Work alongside project managers to help define scope, milestones, and timelines.
- Assist in developing project plans, schedules, and estimates pertaining to architectural deployment and services delivery.
- Assist in developing task lists and resource assignments within the context of architectural planning and deployments.
- Make recommendations to project team members pertaining to issues, risks, and client satisfaction.
- Support user acceptance testing (UAT) to ensure that the system meets business requirements and functions properly.
- Provide quality control on production implementations.
- Develop and implement solutions both individually and as a member of the team.
- Ensure change management processes are followed.
- Provide tracking and reporting of time and status on all work as required.

Equipment Requirements

- Resource will require own equipment

Resource must provide their own computer and related equipment. The computer's operating system must be a modern version of Windows or MacOS that is compatible with Azure Virtual Desktop (AVD) and related software for remote access. Windows is preferred due to better compatibility. AVD/remote-related software will be installed on the resource's computer.

In the event that the Contractor's resources are directed to work remotely, the Contractor shall be responsible for providing all of its equipment, including computers, software, printers, supplies, desks and chairs. However, the Province shall ensure that the Contractor's resources have the necessary access and credentials to the Government of Alberta's system.

Working Hours

- Standard Hours of work are 08:15 – 16:30 Alberta time, Monday through Friday excluding holidays observed by the Province
- Work must be done from within Canada , due to network and data security issues.
- The role will be remote, however in the event of an onsite meeting, the GoA does not pay for travel to attend on-site meetings, nor any expenses related to relocation, commuting, housing/accommodation, food/drink.

Notes on Location

- This resource will primarily work remotely; however, the resource may be required to attend meetings or work sessions in office on reasonable notice from the Province. At the time of providing such notice,



the Province will advise of the expected duration of any such meetings or work sessions. However, time to travel and any associated expenses to and from Edmonton and/or travel within Alberta will be at no cost to the Province.

Incumbency

- This is a net new role.

Background Check Required

Standard Background Check

- The Supplier shall, prior to commencement of the Services, provide the Province, on its request and at no cost to the Province, with criminal record checks.

Mandatory Training Courses

- Once hired the resource will be required to complete all mandatory training which includes but not limited to Freedom of Information and Protection of Privacy Act and Security awareness training. There may also be some optional courses as well.

Anticipated Interviews Dates

- will be held between (June 9- June 10)

Refer to the Job Posting attachments for the proposed form of contract applicable to this Contingent Resource Request

Scoring Methodology

Financial/Pricing: 20%

Resource Qualifications: 20%

Interview Process: 60%

SUBMISSION MUST INCLUDE:

• RESUME

• ALL REQUIRED EXPERIENCE MUST BE DESCRIBED IN RESUME UNDER THE JOB/PROJECT WHERE EXPERIENCE WAS ATTAINED.

• EACH JOB/PROJECT MUST CONTAIN THE TERM OF THE JOB/PROJECT IN THE FORMAT MMM/YYYY to MMM/YYYY.

• RESOURCE REFERENCES o Three references, for whom similar work has been performed, must be provided. The most recent reference should be listed first. Reference checks may or may not be completed to assist with scoring of the proposed resource.

Qualification Assessment

Must Have

Education

Yes/No - The proposed resource must meet or exceed one of the following...

Yes

Work Experience

Duration - Experience as a business analyst translating business requirements into detailed...

3 years

Duration- Experience as a project coordinator leading technical teams in...

3 years

Duration - Experience defining project scope and goals in collaboration with business stakeholders.

3 years

Duration - Experience in developing integrated system and technical design specifications on...

3 years

Duration - Experience in gathering requirements from a diverse group of stakeholders across...

3 years

Duration - Proven experience as a Microsoft 365 specialist with deep expertise in its user-facing...

3 years

Nice to Have

Work Experience

Duration - Experience in analyzing process maps, descriptions, and data flow diagrams of complex...

3 years

Duration - Experience in the development of project documents for a wide variety of initiatives...

3 years

Duration - Experience with IT service management, IT service management applications, IT...

3 years

Duration - Experience working on projects with changing priorities, timelines, or requirements.

3 years

Duration - Experience working within an agile development environment.

3 years

Maximum Extension Term (Months)

12

📌 IT Technical Business Analyst - Intermediate (Alexandria)
🏢 PeopleNTech
📍 Alexandria