We are seeking a Partner Success Manager to serve as the first point of contact for partners accessing client's partner portal. This role focuses on delivering an exceptional partner experience through portal support, onboarding, provisioning, account administration, and demo/trial order processing.
Key Responsibilities
• Provide first-line support for partner portal inquiries and access requests.
• Manage partner onboarding, profile setup, persona provisioning, and login support.
• Process and track trial and demo orders through completion.
• Coordinate with cross-functional teams to resolve partner issues and inquiries.
• Manage partner support cases and ensure SLA adherence.
• Support portal administration and continuous process improvement.
• Deliver a partner-first experience while maintaining governance and compliance standards.
Required Qualifications
• Post-secondary degree in Business, Communications, Technology, or a related field.
• Strong communication, customer service, and problem-solving skills.
• Detail-oriented with the ability to manage multiple priorities.
• Comfortable working in a quick-paced, evolving environment.
• Self-motivated, proactive, and eager to learn.
Preferred Qualifications
• Experience with Salesforce, SAP, and/or ServiceNow .
• Prior experience in customer support, partner support, operations, or portal administration.