Join Kainos as a Workday EDM Support Consultant and drive customer satisfaction through expert support and cutting-edge solutions. This role focuses on troubleshooting and managing support requests globally. As a Workday EDM Support Consultant, you will be part of a team dedicated to providing post-deployment services and ongoing support.

Collaborate with customers to understand their needs, investigate issues, and deliver solutions while working with internal teams. Your proactive approach will help improve support processes and elevate the customer experience. Key Responsibilities:

- Deliver configuration and advisory support for EDM post-deployment
- Maintain high satisfaction by adhering to SLAs
- Prioritize and manage incoming support requests
- Assist with new feature adoptions during updates
- Document troubleshooting steps for knowledge sharing

Requirements:

- Good customer focus with consulting experience
- Basic knowledge of Workday HCM/Financials/Payroll
- Excellent communicator in remote settings
- Strong detail orientation in tasks
- Solutions-oriented mindset and willingness to learn

Bring your expertise in customer support and Workday to Kainos and help shape the future.

📌 Kainos Workday Support Consultant Role (New Brunswick)
🏢 Kainos
📍 New Brunswick