**At Chick-fil-A Orleans, we strive for excellence in everything we do. Our goal is to create genuinely impressed guests by bringing the principles of Winning Hearts Every Day to life through a clean and safe environment, great food, fast and accurate service, and genuine hospitality.

We are currently seeking a Kitchen Operations Manager to lead our back of house operations and develop high-performing teams and leaders. This individual will play a key role in driving operational excellence, developing talent, maintaining high standards, and positioning the restaurant for continued success.

Reporting directly to the Owner/Operator, the Kitchen Operations Manager will be responsible for leading the overall performance and development of the restaurant's operational departments.

Key Responsibilities**

The responsibilities of the Kitchen Operations Manager include, but are not limited to:

Lead Operational Excellence – Oversee the growth, performance, and efficiency of the back of house department to support the restaurant's strategic objectives and overall vision.

Develop People & Leaders – Cultivate a growth-minded culture and develop Team Members and Supervisors into confident, motivated, and high-performing leaders.

Build a Robust Culture – Foster a culture centered around growth, product knowledge, stewardship, excitement, generosity, and a commitment to serving others.

Drive Cross-Functional Collaboration – Partner with the Marketing and Human Resources teams to support sales growth, strengthen the Chick-fil-A brand, maintain compliance with health and safety standards, and develop community initiatives.

Develop Supervisors – Provide direction, coaching,



and accountability to Supervisors while overseeing their areas of ownership and progress toward established goals.

Create Operational Systems – Develop and implement effective and innovative systems that improve efficiency, consistency, and operational excellence throughout the restaurant.

Maintain Food Safety Standards – Ensure the highest standards of food safety, cleanliness, sanitation, and operational compliance are consistently maintained.

Manage Performance & Accountability – Handle employee performance and disciplinary matters in accordance with company policies and procedures. Prioritize constructive, in-person conversations that encourage accountability and growth, while escalating matters when appropriate.

Business Planning & Performance – Prepare and submit monthly business plans incorporating SMART goals and actionable strategies to drive operational performance, team development, and business growth.

Food Cost, Inventory & Stewardship – Oversee food cost, inventory management, waste reduction, and overall stewardship of restaurant resources.

Qualifications

- The successful candidate will possess:
- High School Diploma or equivalent
- Valid Advanced Food Handler Certification, or willingness to obtain certification
- Demonstrated leadership, team-building, and supervisory experience
- Strong ability to coach, develop, and hold others accountable
- Exceptional written and verbal communication skills

- Strong organizational and project management skills
- Ability to manage multiple priorities and competing demands in a fast-paced environment
- Strong attention to detail and a high level of accuracy
- A commitment to operational excellence and developing people
- Previous Chick-fil-A experience is considered an asset

📌 Kitchen Operations Manager (Canada)
🏢 Chick-fil-A | Orleans
📍 Canada