Maximize customer experience as the Support Delivery Lead at OpenAI, overseeing a highly skilled troubleshooting team in a remote environment. Your leadership will enhance complex issue resolution and technical guidance. OpenAI’s User Operations team is searching for a leader to establish and scale our Support Engineering team.

This remote position directly interacts with strategic enterprise accounts, product teams, and engineering to tackle significant technical challenges. Your contributions will guide the team’s growth while you also influence overall customer success and operational efficiencies. Key Responsibilities:

- Build and lead a high-performance technical support team
- Collaborate with engineering teams to address escalated issues




- Operationalize customer issue resolutions efficiently
- Manage global 24×7 support coverage and resource allocation
- Develop strong customer relationships for application success Requirements:
- 6+ years leading technical support or software engineering teams
- 10+ years in technical support or software engineering
- Experience with systems building and high-scale operations
- Robust background in application development or infrastructure
- Proven ability to influence product roadmaps through insights Lead a dedicated team, ensuring exceptional customer support at OpenAI.

📌 Lead Support Engineering at OpenAI (Ottawa)
🏢 Bilinguallink
📍 Ottawa