Lead critical IT incidents as a Major Incident Coordinator at CPKC. Your technical expertise will drive effective resolutions and improve service reliability across North America. At CPKC, you will identify and manage high-priority technology incidents to minimize operational disruptions.

As a Major Incident Coordinator, your analytical skills and problem-solving capabilities will guide cross-functional teams in ensuring timely incident resolution. This role emphasizes robust communication and critical thinking to support business continuity and operational excellence. Key Responsibilities:

- Analyze and document incident findings with process flows
- Improve operational processes and recommend enhancements
- Execute ITIL-based Incident and Change Management processes
- Manage complex incident priorities and meet stakeholder expectations
- Collaborate with technical teams and business partners Requirements:
- Degree in Computer Science or related field
- Experience in a Major Incident Coordinator role
- Proven analytical and problem-solving skills
- Knowledge of ITIL and SDLC methodologies
- CompTIA A+ and ITIL v4 certifications preferred Drive major incident management and system reliability as a key leader at CPKC.

📌 Major Incident Coordinator at CPKC (Calgary)
🏢 Canadian Pacific Railway
📍 Calgary