As the Manager of Collections Vendor Management at Fairstone Bank, oversee outsourced collections with a focus on compliance and performance optimization. This role offers a chance to enhance your managerial skills in a hybrid work setting.

You will lead the Centralized Collections unit, guiding third-party collection agency operations to achieve key delinquency and recovery targets. Your role will involve regular performance analysis, training oversight, and maintaining solid relationships with vendors to ensure a seamless collection process.

Key Responsibilities: • Manage outsourced collection activities effectively • Monitor vendor compliance with contracts • Facilitate performance assessments and required adjustments • Lead discussions on daily performance and improvements • Audit collection workflows for efficiency gains

Requirements: • High school diploma with 5+ years in collections • Minimum 2 years in vendor/supervisory management • Excellent communication in English and French • Advanced Excel skills are essential • Strong background in customer experience and collections

Drive performance and compliance in collections at Fairstone Bank while enhancing customer trust and satisfaction.

📌 Manager, Collections Vendor Management at Fairstone (Winnipeg)
🏢 Fairstone Financial
📍 Winnipeg