About Four Seasons: Four Seasons is powered by our people. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

Four Seasons

Hotels and Resorts is a global, luxury hotel management company. We manage over 130 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide.

Manager, Digital Residential Operations (6 Month Contract) The Manager, Residential Digital Operations is responsible for leading and advancing operational and technology initiatives related to the Residential Employee Experience.

Employee

Experience & Digital Operations Lead the execution of strategic digital initiatives that enhance residential employee experience and operational efficiency across all residential product lines (Private Residences, Standalone Residences, Rentals, Residence Clubs) Coordinate cross-functional projects with Resident Experience, Residential Operations, Property Management, Technology Innovation & Data, Hotel Operations, and other partners Partner with Directors of Residences and hotel teams to implement corporate initiatives locally Gain alignment and business requirements to achieve defined outcomes across multiple cross-functional projects and initiatives Lead the implementation of all corporate digital residential initiatives (including User Acceptance Testing, and training / support strategy) into the properties working very closely with Directors of Residences, Hotel Operations, General Managers etc. Manage the Home HelpDesk, including oversight of the contracted support employee(s) and resolution of support tickets Responsible for testing, deployment,



and communication of new features to properties and corporate stakeholders Collaborate with Residential Operations, Property Management, and Training Leads to help properties adopt platform updates Maintain and track the feature/issue backlog and help organize roadmap priorities including gathering insight and business requirements necessary Work with other corporate project teams to facilitate communications on updates, upgrades and outages Overall responsibility to support the ongoing digital operations of Golden HOME ensuring stability and adequate processes and functions are in place Working collaboratively with the Residential Digital product owner on organizing and prioritizing requirements, testing and deployment of new Resident Experience functionalities Ensure residential technology solutions are practical, user-friendly, and effective for employees and residents Continuously maintain, manage, and review the related residential technology processes and procedures to ensure they effectively meet the business needs, requirements and functionality Responsible for communicating updates and changes to relevant policies and procedures to operational business leads and stakeholders globally, including leading training efforts and managing contracted employee(s) who support the training delivery 3-5 years’ experience in operations and project coordination and implementation, preferably in luxury, residential, or hospitality settings. ~ Experience working in an Agile setting as a Product Owner or equivalent role, including managing backlogs, prioritizing requirements, and collaborating with cross-functional teams to deliver iterative improvements. ~ Experience with implementation of corporate systems,



preferably in a global capacity ~ Experience with front / back-office systems (ex.

Property Management

System, Point of Sale, ERP, HR Systems etc) ~ Strong with business process management design and implementation ~ Able to provide structured insights to management about what the data/analyses are saying and any tactical implications ~ Experience or knowledge of Back Office and Front Office Software ~ Expert in Microsoft Office Software (Word, Excel, PowerPoint) ~ Capable of learning new computer applications Planning & Organizing Prioritizes tasks to be achieved and determines necessary resources to achieve short term activities for self and others Distinguishes the important from the urgent to meet objectives Manages own and others time efficiently, effectively communicates and delegates tasks deploying resources in an efficient manner Ability to work well under pressure and manage multiple tasks under time constraints Willing to work a flexible schedule to complete all major responsibilities and tasks Creates clear and concise written information using appropriate content, format and structure Uses positive language, builds rapport to establish credibility and emphasizes benefits which will appeal to the Considers the long-term as well as immediate short-term outcomes and actions Appropriately balances needs, desires, local realities with cost, available resources and constraints Seeks to understand the different politics, business practices, and cultural contexts considers whether there are obstacles to overcome to achieve stated business outcomes in a specific country Looks at best practices from others to determine if there is alignment with desired outcomes according to procedures and policies and organization’s brand strategy 105,000 – $120,000 CAD This role will be a Hybrid working model, which will require 3 days per week in the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario Four Seasons is committed to providing employment accommodation in accordance with theOntario Human Rights Code and theAccessibility for Ontarians with Disabilities Act.

📌 Manager, Digital Residential Operations (6 Month Contract) (Toronto)
🏢 Four Seasons Hotels and Resorts
📍 Toronto