About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.

We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About the location

Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 130 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide.

At Four

Seasons, we are powered by people and our culture enables everything we do.

Manager, Digital Residential Operations (6 Month Contract)

The Manager, Residential Digital Operations is responsible for leading and advancing operational and technology initiatives related to the Residential Employee Experience. The role focuses on improving efficiencies, implementing processes and procedures, and supporting operational capability through technology.

What You’ll Be Doing

Employee Experience & Digital Operations

Lead the execution of strategic digital initiatives that enhance residential employee experience and operational efficiency across all residential product lines (Private Residences, Standalone Residences, Rentals, Residence Clubs)

Coordinate cross-functional projects with Resident Experience, Residential Operations, Property Management, Technology Innovation & Data, Hotel Operations, and other partners

Partner with Directors of Residences and hotel teams to implement corporate initiatives locally

Gain alignment and business requirements to achieve defined outcomes across multiple cross-functional projects and initiatives

Support the development of Residential Employee best practices, tools, and plans for the current and future needs of the properties

Lead the implementation of all corporate digital residential initiatives (including User Acceptance Testing, and training / support strategy) into the properties working very closely with Directors of Residences, Hotel Operations, General Managers etc.

Golden HOME Product Owner

Overall product ownership on running and evolving the platform in collaboration with TID and external vendors

Manage the Home HelpDesk, including oversight of the contracted support employee(s) and resolution of support tickets

Responsible for testing, deployment, and communication of new features to properties and corporate stakeholders

Collaborate with Residential Operations,



Property Management, and Training Leads to help properties adopt platform updates

Maintain and track the feature/issue backlog and help organize roadmap priorities including gathering insight and business requirements necessary

Work with other corporate project teams to facilitate communications on updates, upgrades and outages

Overall responsibility to support the ongoing digital operations of Golden HOME ensuring stability and adequate processes and functions are in place

Working collaboratively with the Residential Digital product owner on organizing and prioritizing requirements, testing and deployment of new Resident Experience functionalities

Other

Ensure residential technology solutions are practical, user-friendly, and effective for employees and residents

Continuously maintain, manage, and review the related residential technology processes and procedures to ensure they effectively meet the business needs, requirements and functionality

Responsible for communicating updates and changes to relevant policies and procedures to operational business leads and stakeholders globally, including leading training efforts and managing contracted employee(s) who support the training delivery

Primary contact for key on-property residential roles including but not limited to residential leaders and residential technology property champions

What You Bring

3-5 years’ experience in operations and project coordination and implementation, preferably in luxury, residential, or hospitality settings.

College or University degree.

Experience working in an Agile environment as a Product Owner or equivalent role, including managing backlogs, prioritizing requirements, and collaborating with cross-functional teams to deliver iterative improvements.

Experience with implementation of corporate systems, preferably in a global capacity

Experience with front / back-office systems (ex.

Property Management

System, Point of Sale, ERP, HR Systems etc)

Strong with business process management design and implementation

Excellent analytical skills and ability to demonstrate key insights translated to fact-based decision-making

Able to provide structured insights to management about what the data/analyses are saying and any tactical implications

Experience or knowledge of Back Office and Front Office Software

Experience or knowledge of Hotel and Residential operations

Good knowledge of specific hospitality industry applications

Expert in Microsoft Office Software (Word, Excel, PowerPoint)





Capable of learning new computer applications

Key Skills/Who You Are

Planning & Organizing

Prioritizes tasks to be achieved and determines necessary resources to achieve short term activities for self and others

Adjusts work-schedules to accommodate new or changing requirements within established deadlines

Distinguishes the important from the urgent to meet objectives

Manages own and others time efficiently, effectively communicates and delegates tasks deploying resources in an efficient manner

Recognizes when sticking to the plan is necessary and when it needs to be adapted to accommodate changing situations

Delivering Results

Focused on execution, persistence, and follow-through to ensure successful delivery of results

Tackles unforeseen problems and challenges with energy and persistence

Demonstrate keen attention to detail

Ability to work independently, take initiative and use good judgement

Ability to work well under pressure and manage multiple tasks under time constraints

Willing to work a adaptable schedule to complete all major responsibilities and tasks

Communication

Modifies communication style and approach to meet the needs of the situation and audience

Delivers complex messages clearly and with sensitivity to others needs, cultures, background and knowledge

Presents in a professional, polished and succinct manner

Creates clear and concise written information using appropriate content, format and structure

Influencing

Uses positive language, builds rapport to establish credibility and emphasizes benefits which will appeal to the individual/audience

Able to use a range of different influencing styles and tactics to achieve required outcomes

Discernment/Judgement

Considers the long-term as well as immediate short-term outcomes and actions

Appropriately balances needs, desires, local realities with cost, available resources and constraints

Recognizes when to escalation appropriate or specific situations to the next higher level of expertise

Think Globally

Seeks to understand the different politics, business practices, and cultural contexts considers whether there are obstacles to overcome to achieve stated business outcomes in a specific country

Looks at best practices from others to determine if there is alignment with desired outcomes according to procedures and policies and organization’s brand strategy

Annual Base Salary Range

$105,000 – $120,000 CAD

This role will be a Hybrid working model, which will require 3 days per week in the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario

Four Seasons is committed to providing employment accommodation in accordance with theOntario Human Rights Code and theAccessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.

📌 Manager, Digital Residential Operations (6 Month Contract) (Winnipeg)
🏢 Four Seasons Hotels and Resorts
📍 Winnipeg