Job Posting Position: Hospice Residence Manager Status: Full Time Reports to: Director, Clinical Services and Informatics ABOUT THE HOSPICE OF WINDSOR-ESSEX COUNTY Founded to provide compassionate, clinical, end-of-life care, The Hospice of Windsor and Essex County has been caring for our community since 1979. Our Hospice believes in equitable access to care for all. We provide specialized wrap-around services to adults, children, and their caregivers, in the setting of their choice – whether it be in our Residences or in their home.

With only partial government funding, it has been through the generous support of our volunteers and our community that we have continued to provide memorable care, meeting the physical, emotional, and spiritual needs of patients and their loved ones. The Manager of the Hospice Residence is dedicated to Hospice’s vision, mission, and values, and will support and work towards achieving the strategic directions set out by the Board of Directors.

The Hospice Residence

Manager is a strong leader with clinical expertise who will ensure the delivery of exceptional high quality, patient-centered care. Supporting and mentoring nurses, Personal Support Workers (PSW), student learners, and volunteers at the Hospice Residence.

The Hospice Residence

Manager is responsible for overseeing clinical practice, quality improvement projects, training, education, mentorship, policy and procedure development, and the completion of required health and safety drills and exercises, or other accreditation, regulatory or legislative requirements. The Hospice residence manager is primarily based in Windsor, with a counterpart at the Erie Shores Residence. Provide direct leadership and oversight to the interdisciplinary team (Registered Nurse, Registered Practical Nurse, Personal Support Workers, students etc.) to ensure the provision of evidence-based, quality patient care.

Manage the daily operations of the Hospice Residence, ensuring a safe and functioning workplace is maintained. Escalate issues to Facilities/Maintenance and Director as required. Collaborate with the Hospice Palliative Physician team and foster an interdisciplinary team environment.

Respond to and manage concerns, complaints, and feedback from patients, families and staff in a timely and professional manner. Lead chart audits, skills tests or other assessments to ensure staff are compliant with best practices and maintaining competencies. changes in policies, procedures or standardized practices.

Lead Team

Meetings or related training as required. Collaborate with the Coordinator of Volunteers, Social Work, Spiritual Care or other support services to ensure patients and families are fully supported while at the Residence. Communicate,



implement and ensure that Hospice’s responsive and holistic culture is maintained and evident within the Residences. Participate in internal Hospice committees and/or working groups and attend meetings as required.

Support Medical

Residents, Fellows, Nursing Students, and Interns, in the knowledge development and promotion of palliative care practice.

Represent

Hospice at assigned or requested meetings with community service providers and other stakeholders. Promote the sustainable growth and development of the Hospice Residences. Participate as a member of the management team in the development and evaluation of organizational policies, protocols, and procedures to improve patient care and promote cooperative and efficient staff functioning.

Lead process improvements based on evaluations and feedback of departmental programs. monitor and evaluate completion and performance. regularly review results to promote awareness, measure performance and implement process improvements where required, with outcome measures. Provide oversight for data collection as required for ministry statistics, internal reporting and quality improvement, and provide supporting data and analysis as required. Maintain a thorough understanding of data requirements for funding, internal performance indicators and special projects.

Oversee and ensure the completion of the staffing schedule by the Hospice Residence Administrative Assistant; On rotating basis, provide on-call support for the Hospice Residences to address urgent concerns from staff, patients or families. In emergent situations, the manager may be required to cover unfilled shifts to maintain staffing requirements. Communicate needs for medical supply ordering to Administrative Assistants.

Manage performance for all team members and initiate progressive discipline as required. Complete annual performance evaluations for all team members, and probationary period evaluations for recent hires. Encourage staff to participate in employee engagement initiatives and provide feedback to contribute to program development and quality improvement projects.

Identify education needs of Hospice Residence staff and collaborate with administrative team to implement. Accountable for performing in adherence to the Hospice Mission, Vision and Values. Accountable for adhering to Hospice Policies, professional behaviour and for ensuring review of such as required.





French language skills are an asset. This position will require flexing hours to address staffing needs, attend meetings, conferences, professional development opportunities, education and training, and coordinating services including possible weekends and holidays. TECHNICAL REQUIREMENTS Proficient in computer use including Microsoft Office (Word, Excel, Outlook, Teams), electronic health records.

Familiarity with Cerner/Oracle EMR is an asset. Strong leadership and team-building skills, with the ability to inspire and support staff in a collaborative environment. Demonstrate and maintain competence and standards of care related to knowledge, critical thinking and technical skills for palliative and end-of-life care.

Expert knowledge of interdisciplinary patient care, infection control, pressure injury prevention, fall risk prevention, medication management and proper body mechanics in the provision of care. Demonstrated teaching and training skills in both one-on-one and group settings. Physical ability and stamina to provide clinical care to residents throughout a 12-hour shift.

Management or Leadership training and/or direct experience managing clinical personnel preferred. At least five (5) years’ experience in oncology and/or community palliative care preferred.

Experience with quality improvement, accreditation and regulatory compliance is an asset.

Masters

Degree in Nursing preferred. Certificate in the “Fundamentals of Palliative Care” and “Comprehensive Advanced Palliative Care Education” (CAPCE) courses is required.

Current Canadian Nurses

Association (CNA) certification in Hospice Palliative Care is an asset.

Pension: Hospice is a proud member of The Healthcare of Ontario Pension Plan (HOOPP). Extended health and dental benefits available with 100% employer-paid premiums.

Paid Time Off: Employees receive a minimum of three (3) weeks of paid vacation annually.

Paid Sick/Personal Emergency Leave: Full-time employees are provided with ten (10) paid personal emergency leave days per year.

Flexible Schedule: We support flexible scheduling to help promote a healthy work-life balance.

Health Spending Account: Permanent full-time staff receive a $500 annual Health Spending Account.

Hospice Apparel: Employees will receive a gift card to purchase Hospice-branded apparel. The Hospice of Windsor and Essex County Inc. is an equal opportunity employer committed to an inclusive recruitment process and workplace. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, upon request, accommodation will be provided by Hospice throughout the recruitment, selection and/or assessment process to applicants with disabilities.

📌 Manager, Hospice Residence - Windsor Residence
🏢 The Hospice of Windsor & Essex County
📍 Windsor