Children's & Women's Health Center

Vancouver, BC In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority (PHSA), safety, including both patient and employee safety, is a priority and a responsibility shared by everyone, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

The Technology and Operations Manager (TOM) is responsible for providing strategic and operational leadership for assorted clinical and business systems at C&W;, particularly in the Teck Acute Care Centre (Teck ACC), assisting with assessing trends, technologies and identifying solutions. The TOM manages technical planning for system initiatives, and ensures the procurement and management of external services by identifying business challenges and providing solutions. The Technology and Operations Manager is accountable for the management and direction of assigned services and is responsible for the supervision, performance management and development of staff.

What You’ll Do

- Provide strategic planning and change management services by leading feasibility studies and workload efficiency analyses using formal data gathering techniques and analyzing, designing and implementing appropriate information systems. This includes ensuring identification of system deficiencies, user department operational inefficiencies and ways of improving business efficiency functions.

- Develop business and technology processes and procedures that support the implementation of new technology. Provide high level strategic advice for future investment in technology systems and process to support Inter Campus Operations (ICO) business objectives.

- Define business practices and processes to enable delivery of appropriate solutions by ensuring alignment with business requirements and objectives, working with stakeholders and leading subject matter experts in the design of solutions.

- Ensure viability of applications by ensuring documentation, writing and testing, and verifying that programs are functional and consistent with specifications.

- Lead research and analysis of market, technology, and industry trends and standards related to areas that affect clinical and business operation systems, technology and infrastructure, and other platforms for the purposes of determining potential impact on the organization and the suitability of different approaches in solving emerging business needs. Provide recommendations on the use and evolution of infrastructure and systems.

- Provide technical consulting related to the acquisition of new systems and standards or the implementation of new applications on existing systems by synthesizing data and formulating recommendations for proposed technology changes. Lead contract negotiations with vendors, in conjunction with senior leadership.

- Manage analysis of PHSA program information system requirements and vendor analysis/selection including project management for the acquisition and implementation of new information systems and enhancements to existing systems.

- Develop annual goals and objectives for the area of responsibility, in collaboration with senior leadership, ensuring consistency with department plans and health authority objectives and strategies.

- Provide leadership and direction to team members using effective management techniques (for example, coaching, mentoring, developing skills and leadership, making decisions, building coalitions, making adjustments to workload and assignments, and managing performance). Make decisions relating to hiring, discipline and termination.

- Prepare and monitor project budgets, support the development and implementation of project plans, analyze variances, develop corrective actions, and communicate status reports.

- Lead the analysis, acceptance criteria definition, development, testing, training, implementation and maintenance phases of assigned projects. Carry out post-implementation reviews and make recommendations for improvements.

- Provide advice and direction to clients on methods to improve performance efficiencies through the use of automated tools and revised work processes.

- Perform work in accordance with the provisions of the PHSA Corporate Policies and Procedures and ensure that employees are aware and comply with Policies and Procedures. Ensure development of user documentation and downtime and disaster recovery procedures for assigned applications.

Qualifications

What you bring

- A level of education, training, and experience equivalent to a Bachelor’s of Science degree in Engineering, Information Systems, Computer Science, or a related discipline, plus a minimum of five (5) years recent related experience in architecture planning, design and development of multi-tiered, multi-threaded, highly available infrastructure and recent related experience in a research development management role.

- Demonstrated knowledge of the historic and ongoing impacts of settler colonialism on Indigenous Peoples within social and health contexts.



This includes significant understanding of Indigenous-specific mandates and a commitment to addressing and mitigating Indigenous-specific racism and discrimination. The role involves actively embedding Indigenous Cultural Safety and Humility into daily practices and fostering a diverse and inclusive team environment.

Additionally, it requires practical expertise in engaging with diversity, promoting equity, and advancing inclusion (DEI) initiatives.

- Demonstrated practical knowledge and understanding of legislative obligations and provincial commitments relevant to Children's & Women's Health Center, based on foundational documents such as the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place: Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan, Remembering Keegan: A First Nations Case Study, Anti-Racism Data Act, and the BC Human Rights Code. This includes understanding how these obligations intersect across the healthcare system and applying this knowledge to support team compliance and operational effectiveness.

Core Competencies

- Possesses a strong understanding of Indigenous-specific racism and broader systemic racism within the colonial health care structure. Demonstrates practical leadership in identifying and addressing barriers, promoting an environment of belonging, and ensuring Indigenous Cultural Safety. Actively engages in action-oriented practices to address Indigenous-specific racism and dismantle systems of oppression, while also confronting broader issues of racism and discrimination.

Exhibits solid DEI and anti-racism skills to lead by example, fostering a culture of continuous learning, equity, inclusion, and belonging within their team.

- Knowledge of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (the Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).

Skills & Knowledge

- Working knowledge of Patient Team Call, Vocera and various reporting/analytical tools. Demonstrated understanding and broad knowledge of application, data or security architecture and optimization, Systems Development Life Cycle, project design, methodologies, developing and managing project strategies, evaluation and monitoring, project management principles, and multiple project interaction and integration.

- Expert knowledge and experience in core computer technologies and strategies, including technology design, implementation, support and administration functions related to Microsoft technologies; Linux; Oracle, MySql and MS SQL, including SQL queries, , client/server and Web development, and general networking experience including technology design, implementation equipment and support functions related to VPN, Ethernet, switching, routing, security, transport protocols, web and application servers.

- Demonstrated organizational, analytical and decision-making skills. Excellent ability to organize work and communicate effectively. Excellent communication skills both verbal and written.

- Demonstrated deep understanding of their personal learning/unlearning journey in relation to Indigenous-specific racism and dismantling systems of oppression, as well as addressing racism more broadly. Able to articulate and share this journey to motivate and inspire others enhancing a culture of learning/unlearning and self-reflection.

- Demonstrated knowledge of the social, economic, political realities of settler-colonialism and impacts on Indigenous peoples in social and health contexts as well as knowledge and understanding of, and commitment to upholding legislative obligations and provincial commitments in the foundational documents: Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan, Remembering Keegan: A First Nations Case Study, and the Distinctions Based Approach.

What We Bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work,



you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

- Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.

- Access to professional development opportunities through our 2,000 in-house courses including a range of experience level, profession-specific, or other essential training on Indigenous Cultural Safety; Indigenous-specific anti-racism; Diversity, Equity, Inclusion and accessibility, mental health and well-being, and more.

- Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.

- Annual statutory holidays (13) with generous vacation entitlement and accruement.

- PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).

- Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Temporary, Full-Time (Until March 2027 or Until Return of Incumbent)

Salary Range: $90,770 - $130,481 /year. The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan.

Salary will be prorated accordingly for part time roles.

Location: 4500 Oak Street, Vancouver BC V6H 2N9

Closing date: Applications accepted until position is filled

Hours of Work: 08:00-16:00 Monday-Friday

Requisition #: 204042E

What We Do The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Create equity – Be courageous.

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

PHSA is committed to anti-racism and equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently excluded groups identified under the B.C.

Human Rights

Code.

One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes ongoing commitments to Indigenous recruitment and employee experience as well as dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya’k̓ula Team (Indigenous Recruitment & Employee Experience) for support at [email protected].

Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and exclusion faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and title of BC First Nations and self-determination of all First Nations, Inuit and Métis communities. PHSA is mandated to uphold legislative obligations and provincial commitments found in the foundational documents including the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.

Attention Current Employees Of PHSA

You must apply via your internal profile at http://internaljobs.phsa.ca.

The internal job posting expires on September 17, 2026 and will no longer be accessible. If the internal job posting has expired, please e-mail [email protected] with the six-digit job requisition number and your PHSA employee ID number to be considered as a late internal applicant. Please do not apply for the external job posting.

If you have not yet set up an internal profile, please e-mail [email protected] with your PHSA employee ID number to obtain your temporary password. Our business hours are Monday-Friday 8:30am-4:30pm, excluding Statutory Holidays and a Help Desk Representative will respond to you with 1-2 business days.

If you are not a current employee of PHSA and require assistance with your application, please contact the External Careers team at [email protected].

📌 Manager, Technology and Operations Inter Campus Operations (Vancouver)
🏢 Provincial Health Services Authority
📍 Vancouver