VinFast is Vietnam’s leading manufacturer of premium automobiles and has achieved its initial goal of being #1 in all competing segments of domestic car retail in less than 2 years. VinFast is one of the largest auto manufacturers in South East Asia with world‑class equipment and infrastructure, with a capacity of up to 500,000 cars per year. We have partnered with global leading automotive suppliers in manufacturing and engineering and enlisted the world-renowned Italian design house Pininfarina to design both the exterior and interiors of our entire model line.

VinFast also supports its owners with exceptional, seamless customer experience in both sales and aftersales. VinFast Auto Canada Inc. an OEM distribution company with a Direct-to-Consumer business model, has an ambitious growth strategy planning rapid retail and aftersales facility expansion in Canada. Our management team is now looking for talented individuals from the automotive, retail consumer products, and technology industries to assist in this endeavor.

Our top applicants will possess an entrepreneurial mindset, be a creative problem solver, have an incredible work ethic and thrive in a start-up workplace. VinFast and VinFast Auto Canada Inc. are subsidiaries of Vingroup, one of the largest private conglomerates in Asia with a market capitalization of C$20 billion. Technology, Industrials, and Real Estate.

As a Service Advisor, you will be acting as the interface between VinFast customers and VinFast Technicians, advising and supporting customers through the entire service process, while ensuring the utmost in customer communication and satisfaction. Further,



your expertise will be relied upon to support parts and service operations, as may be required. As an employee, you can anticipate advancement opportunities and the potential to fast-track your career in automotive.

As a Service Advisor, you will quickly solidify your value within our team. Courteously answer phone calls, electronic messages and walk-ins to address any customer concern with the highest level of response and attention to detail, promptly respond to missed phone calls Coordinate customer appointments, allocate working time, and perform final inspection before returning the vehicle to the customer Accurately record issues and data into Dealer Management system (DMS) Advise customers of factory recommended maintenance requirements, outstanding field actions, previously deferred services Track estimated completion time, and communicate progress and status updates to customers Follow up with customers on service provided; ensure they are satisfied with the experience, resolve minor customer concerns Coordinate customer mobility solutions, provide customer convenience via vehicle pick up and delivery services Support Service Department in performing daily tasks; increase general productivity of the service center by supporting Parts Leads,



Technicians Stage vehicles as needed Other administrative and support functions as needed Comply with VinFast policies, processes and standards Deliver on measured Key Performance Indicators such as Customer Satisfaction Keep up to date in training by completing all VinFast offered training courses A minimum of 5years of Service Advisor experience, EV or luxury experience preferred High School Diploma/GED or Relevant work experience Computer proficiency in business productivity tools and software: Word, Excel, Outlook Previous experience with SalesForce, or DMS such as CDK and/or Reynolds software an asset Understanding of basic automotive techniques related to repair and servicing of automobiles Professional, dependable, and committed to delivering excellent customer service Flexibility to work retail business hours, including Saturdays and occasional evenings as required Passion, drive, ability to work with minimum supervision Strong interpersonal skills with ability to communicate to customers and VinFast team members Creative problem solver; not afraid to think outside the box, always with customer experience in-mind Flexible and adaptable; Competitive and equitable salaries that recognize your experience and expertise.

Wellness Spending

Account to promote an active lifestyle and a healthier workforce. An RRSP contribution program to support our employees in planning and managing their financial well-being into the future. Accommodations are available to support prospective employees during the recruitment and hiring process.

📌 Office Technology Services Associate (Laval)
🏢 Vinfastauto
📍 Laval