Supports FME Canada’s mission, vision, core values and customer service philosophy. Adheres to the FME Canada Compliance Program, including following all regulatory and division/company policy requirements. Provides superior service and product support to Canadian customers as assigned. Main function as a hemodialysis (HD) resource, with possible peritoneal dialysis (PD) and pharmaceutical resource assistance, as required.

Customer Service: Responsible for driving the FME Canada culture through values and customer service standards. Accountable for outstanding customer service to all external and internal customers. Collaborates with CAS team to respond and action customer service issues with all customers in a timely manner.

Dialysis Delivery System

Evaluation and ongoing clinical customer support: Support the setup of FME Canada hemodialysis delivery system clinical evaluations. Provide on-site clinical support to staff evaluating the FME Canada dialysis delivery system by demonstrating how they are used to provide safe and effective patient care. Assist in the training and orientation of current Fresenius employees.

Clinical Consultant Support: Assist in the creation of new training tools for FME Canada customers and staff. Provide staff education/orientation to new Territory Managers, Technologists and Customer Service Representatives as required. Attend local, regional, national, and international conferences and seminars to remain up to date with latest products, services, and research.

Provide support to our customers regarding home and in-centre hemodialysis best practices.. Provide clinical expertise to assist unit staff to measure specific patient outcomes, utilizing the FME Canada CQI process. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to physically cover and maintain regular face-to-face contact with customers over a large geographic area. Extensive travel by automobile,



train or airplane is often necessary to cover the assigned territory and includes overnight stays. Contact with customers by phone alone is not adequate.

On some occasions, consecutive weeks of training might prevent travel home over the weekend in consideration of the local travel restrictions and/or availability. Occasional weekend work would be necessary to support trade show events, customer training and support, and equipment evaluations. Lifting requirements include setting up portable booths, occasional lifting and transporting medical equipment and supplies for purposes of in servicing customers.

Bachelor of Science Degree in Nursing (BScN) Computer literacy in Microsoft Office and applications Ability to travel extensively and work flexible hours Maintain positive professional relationships with all customers. SUPERVISION N/A The duties listed in this are intended only as illustrations of the various types of work that may be performed. We are committed to providing a barrier-free environment for all stakeholders including our clients/customers, employees, job applicants, suppliers, and any visitors who may enter our premises, access our information, or use our services.

As an organization, we respect and uphold the requirements set forth under the Accessibility for Ontarians with Disabilities Act (2005), and its associated standards and regulations. Worldwide.

Fresenius Medical

Care is the world's leading provider of products and services for individuals with kidney disease of which approximately 4.5 million patients worldwide regularly undergo dialysis treatment. United by a shared purpose of creating a future worth living for chronically and critically ill people, we care for around 292,000 dialysis patients around the globe. In addition, we operate around 35 global production sites to provide products such as dialysis machines, dialyzers, and related disposables.

We aim to continuously improve our patients’ quality of life by offering them high-quality products as well as innovative technologies and treatment concepts. #

📌 Online Specialist (Richmond Hill)
🏢 CH01 CHE Fresenius Medical Care (Schweiz
📍 Richmond Hill