Become a key contributor as an Operations Analyst on the Operational Analytics & Insights team at Canadian Tire Financial Services. Focus on budgeting and forecasting to optimize contact centre performance. This role is essential for improving service delivery in the Canadian Tire Financial Services contact centre.

You will consolidate data, develop forecasts, and support management teams in achieving budgetary goals. Your analytical prowess will drive recommendations for operational improvements, ensuring a stellar client experience. Key Responsibilities:

- Support management in achieving budgetary service level goals
- Lead modeling exercise improvements using approved assumptions
- Create and maintain performance dashboards for leadership




- Track performance against budget targets across business units
- Develop staffing schedules for service level goals Requirements:
- Degree in Mathematics, Economics, Business Analytics, or related field
- Robust analytical, organization, and problem-solving skills
- Proficient in MS Suite, including Excel and Power BI
- Knowledge of SQL, Tableau, and Python is advantageous
- Excellent communication skills and the ability to build relationships Leverage your expertise in analytics to enhance operational effectiveness at Canadian Tire.

📌 Operations Analyst at Canadian Tire (Welland)
🏢 Canadiantirecorporation
📍 Welland