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Careers At Campus Living Centres

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The Operations

Manager is a portfolio-level, execution-focused role responsible for supporting consistent operational performance across multiple properties. This role operates as a field-facing extension of the General Manager and Assistant General Managers, translating operational priorities into disciplined execution, monitoring performance, and resolving cross-site issues that require coordination but not site-level ownership.

The Operations

Manager does not own full site accountability or P&L; outcomes. Instead, the role focuses on execution quality, consistency, and follow-through across assigned operational domains. This position is intentionally designed as a developmental feeder role into General Manager, providing exposure to portfolio operations, decision-making frameworks, and cross-functional leadership. 1.

Essential Functions and Basic Duties - Embody the overall vision and direction for the residence operation; - Monitor property performance against any identified goals to ensure that progress is being made, and that corrective action is taken if necessary; - Analyzes and report on daily, monthly and annual performance indicators and industry trends where applicable; - Ensure that all reporting employees adhere to company policies and procedures; - Implement policy changes as they are released corporately; - Ensure accurate documentation of employee records; - Responsible for the recruitment, hiring, training and scheduling of staff; - Oversee the tasks and functions the housekeeping and maintenance staff to maintain exceptional physical plant and cleanliness standards; - Have thorough knowledge and practice of the building’s automated systems as necessary; - Maintain relationships and service contracts with outside contractors; - Develops capital plans and sourcing replacement components for systems that have reached the end of their operational life cycle; - Responsible for managing and following the established operating budget; - Approve, maintain and control all operational revenues and expenses; - Ensure that all collection and control procedures are followed relating to accounts receivable; - Ensure all month end reporting is accurate prior to submission to the finance office and on time; - Manage the morale in the workplace by setting and demonstrating a strong business ethic for dealing with employees,



suppliers and guests; - Manage inventory and supplies for the residence operation; - Meet regularly with staff/departments to facilitate resolution of issues and adherence to standards and completion of assigned tasks or required duties; - Assist and be responsible where applicable for employee relations, including terminations, discipline, performance appraisals, etc.; - Assist in developing and implementing new business strategies for creating or improving processes and procedures; - Ensure that the safety, well-being, and concerns of all students are being met in a respectful and efficient manner; - Participate in “on-call” responsibilities on evenings and weekends and responding to facility, student and guest emergency or crisis situations; - Oversee any ancillary or other departments as required; - Perform other duties as required. 2.

Key Duties and Responsibilities - Support execution of operational priorities across multiple sites in alignment with GM and AGM direction.

- Monitor service delivery, unit readiness, and operational workflows across assigned properties.
- Identify execution gaps, inconsistencies, or bottlenecks and drive resolution in partnership with site teams.

Performance

Monitoring & Issue Resolution - Review operational performance indicators, service metrics, and execution trends across the portfolio.

- Surface risks, recurring issues, or emerging concerns to the AGM and GM with clear context.
- Coordinate corrective actions with site leaders, Facilities, Leasing, or Administrative Operations. Cross-Site Coordination & Enablement - Act as a connector across sites to ensure consistent application of standards and workflows.
- Support alignment between centralized functions and on-site execution.
- Assist with coordination during peak periods, transitions, or operational disruptions. Renewal & Leasing Enablement (Support Role) - Support leasing outcomes indirectly through unit readiness, service responsiveness, and operational coordination.
- Partner with Leasing and Facility Management to remove operational barriers impacting renewals or leasing velocity.
- Escalate leasing-related risks or dependencies to the AGM or GM as appropriate.
- Reinforce accurate, timely execution within Entrata and EliseAI across supported sites.
- Identify patterns of system non-compliance or workflow breakdowns and support corrective action.
- Partner with Technology and Administrative Operations to support system adoption and process improvements.
- Resolve operational issues within defined authority and execution scope.




- Escalate material risks, staffing gaps, or service failures to the AGM and GM promptly.
- Support decision-making by providing clear summaries, trade-offs, and execution status.
- Support implementation of operational improvements, pilots, and portfolio-wide initiatives.
- Capture lessons learned and execution insights to improve future performance.
- Actively develop leadership capability in preparation for progression into an General Manager role. Systems & Tools Used - Entrata – Property Management System supporting leasing, maintenance, inspections, resident accounts, and reporting - EliseAI – Leasing and resident communication platform - Business intelligence, reporting, and workflow tools 3.

Candidate

Profile - 4-6+ years of experience in property operations, facilities, or multi-site operational roles - Strong execution mindset with the ability to coordinate across teams without direct authority - Comfort operating across multiple sites and priorities simultaneously - Demonstrated ability to identify issues, drive follow-through, and escalate appropriately - Strong analytical, organizational, and communication skills - Interest in growth toward General Manager responsibility 4.

Success

Measures & Key Performance Indicators (KPIs) Execution Consistency & Reliability - Operational priorities are executed consistently across supported sites.

- Execution gaps or delays are identified early and addressed effectively.
- Cross-site operational issues are resolved efficiently or escalated appropriately.
- Recurring issues decrease over time through improved coordination and follow-through. Leasing & Renewal Enablement - Operational execution supports leasing velocity and renewal outcomes.
- Unit readiness and service-related barriers impacting leasing are minimized.
- 95%+ of monitored operational activity is accurately documented and visible in Entrata and/or EliseAI.
- Reporting supports informed decision-making by AGMs and GMs. Development & Readiness - Operations Manager demonstrates readiness for increased scope and responsibility.
- Feedback from GMs and AGMs reflect strong execution, judgment, and growth trajectory. 5.

Working Conditions Hours per Week: Scheduled 44 hours per week (may need to work more as required) Level of Interruption: High level of interruption Stress Level: Moderate overall stress level (Peak stress levels from time to time) Travel Outside of Location: High (Portfolio-wide property travel and support) 6. Diversity & Accessibility Campus Living Centres is committed to fostering an inclusive and diverse workplace. We are an equal opportunity employer and provide accommodations throughout the recruitment process upon request.

📌 Operations Manager - CLC (London)
🏢 Campus Living Centres
📍 London