Cethos is a Calgary-based life-sciences language company specializing in linguistic validation, Clinical Outcome Assessments (COA/eCOA), cognitive debriefing, and clinician review, alongside certified translation in 200+ languages. We help CROs, pharma, biotech, medical device companies, and eCOA platform vendors run submission-ready, ISPOR-aligned translation and validation programs across global clinical trials. You’ll be our first dedicated operations leader, working alongside the founders at our downtown Calgary headquarters and owning delivery end to end: every project that comes in u2014 linguistic validation, cognitive debriefing, clinician review, certified translation u2014 leaves on time, on quality, and on margin.

We especially welcome candidates who built their operations career internationally u2014 at a language service provider, CRO, or BPO abroad u2014 and are now based in Canada.

Own delivery across all service lines: intake, scheduling, resourcing, quality gates, and on-time handoff to clients, across concurrent multi-language projects. Lead and grow the operations team u2014 project managers and coordinators in Calgary and remote u2014 including hiring, training, and performance.

Define and track the numbers that matter: on-time delivery, turnaround times, gross margin per project, rework rates, and client escalations.

Own the operating system: workflows in our in-house project portal, automation of repetitive steps,



and clear escalation paths for at-risk projects. Own quality in practice u2014 QA gates for cognitive debriefing and clinician review reports, corrective actions run to closure, and audit-ready documentation aligned with ISPOR good practices and our ISO 17100 certification program. Plan vendor capacity with our vendor management function so the linguist, interviewer, and clinician network is ahead of the pipeline.

Partner with business development on scoping and capacity, so every commitment we sell is one we can deliver. 5+ years in operations or production at a language service provider, CRO, or comparable deadline-driven professional-services workplace, including 2+ years leading a team u2014 Canadian or international experience equally welcome. ~ Comfort managing a distributed team and freelance network across languages and time zones. ~ Excellent written and spoken English, and calm, skilled communication under deadline pressure. ~ Ability to work on-site at our downtown Calgary office (421 7th Ave SW) and legal authorization to work in Canada. Additional working languages.

Real scope: the senior delivery seat, reporting directly to the founders, with a mandate to build rather than maintain.

A modern stack: our automation-heavy in-house portal handles the repetitive work, so your team's time goes into judgment, not admin.

Benefits plan including group health and dental coverage; downtown office steps from the CTrain.

📌 Operations Manager - Medical (Calgary)
🏢 Localizationacademy
📍 Calgary