Job Overview

No industry experience required — we will train the right person. If you've run a store, a restaurant, or a shift and you're good with people, you can do this job. We're hiring an Operations Manager for our Surrey office to run day-to-day operations, look after customers, and help our business grow. What matters to us is work ethic, reliability, and how you deal with people. Everything technical, we teach.

This is a full-time salaried role with a company that promotes from the inside and gives you real responsibility early.

Duties

- Handle incoming customer inquiries by phone, email, and text, and follow up until they're resolved
- Meet customers in person, walk them through what we offer, and help them make a decision
- Coordinate and schedule contractors and service crews, then follow up to confirm work is done properly
- Resolve customer complaints and issues quickly and professionally
- Keep records, files, and reports accurate and up to date
- Track invoices, payments, and outstanding balances, and follow up where needed
- Visit sites across the Lower Mainland to check condition and address issues on the spot
- Prepare and process paperwork and agreements accurately
- Supervise and support junior staff as the team grows
- Ensure compliance with company procedures and health & safety requirements

What We're Looking For





- Experience managing or supervising a team in retail, restaurant, hospitality, or a similar customer-facing environment
- Comfortable talking to customers and persuading people
- Excellent communication and conflict-resolution skills under pressure
- Highly organized, able to juggle multiple priorities without dropping any
- Reliable, punctual, and able to work with minimal supervision
- Valid driver's licence and access to a vehicle (required — this role involves travel between sites)
- Comfortable with basic computer work: email, spreadsheets, and learning new software
- Bilingual or multilingual is an asset (Punjabi, Hindi, Mandarin, Tagalog)

What We Offer

- Full training — no prior experience in our industry needed
- Straight salary, no commission targets and no quota to chase
- Monday to Friday, no 5 a.m. opens, no closing shifts, no weekends
- Room to grow into a senior role as the company expands
- Direct access to the owner — small team, decisions get made rapid

If you've been running a store or a restaurant and you're ready for a career with regular hours and real upside, apply. Tell us about a time you turned an unhappy customer around. Pay: $48,900.00-$52,500.00 per year

Work Location: Remote

📌 Operations Manager (Calgary)
🏢 Northern Group
📍 Calgary