Lead high-performance teams at Scotiabank as an Operations Manager for Workplace Operations. This contract role is pivotal in maintaining service excellence while developing team capabilities. In this Toronto-based position, you'll spearhead the Operations team, focusing on improving service delivery and employee experience.
Your leadership will involve managing on-site support and virtually engaging with multiple communication platforms. You will ensure each operational standard aligns with the bank’s strategic goals and compliance regulations. Key Responsibilities:
- Direct the performance and development of Operation Leads
- Provide quality assurance for virtual support systems
- Analyze operations metrics and recommend improvements
- Ensure adherence to OHS and Fire safety guidelines
- Handle escalated issues related to facility services
Requirements:
- 5+ years’ experience in leadership within finance
- Robust understanding of regulatory compliance
- Proficient in OfficeSpace and visitor management systems
- Ability to multitask and delegate effectively
- Knowledgeable in business continuity planning
Shape the future of operations at Scotiabank while nurturing a customer-centric culture.