Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private clients, commercial banking, treasury, and retail banking.

Introduction

Prime Hires is seeking a skilled Operations Officer II to join our client in support of an existing vacancy.

Contract Period: 6 months with potential with to extend and convert

Pay Rate: $26 per hour

Location: Toronto, ON

Location Type: Hybrid

Business Hours: Monday – Friday, Core business hours

Job Responsibilities:

- Perform routine to broad tasks, follow established procedures, and investigate straightforward problems to identify and implement the most suitable solution.

- Complete investigations – report / escalate risk issues or process gaps identified.

- Perform a variety of AML and Sanctions/ABAC information gathering activities as a part of FCRM regulations.

- Providing support of AML and Sanctions/ABAC related activities and transactions to resolve business issues.

- Review banking transactions to ensure they are within the bank and regulatory thresholds and guidelines.

- Forward unusual transactions and supporting information for further review.

- Perform a variety of research activities including addressing research discrepancies.

- Identify opportunities to improve service delivery and support process improvement initiatives.

- Prioritize own workload to meet SLA requirements for service and productivity.

- Support the timely and accurate completion of business processes and procedures.

- Escalate non-standard or high-risk activities as necessary.

- Ensure necessary due diligence to support the accuracy of all transactions / activities.

- Follow internal and industry regulations and operating practices in completing and recording transactions for either the organization or clients.





- Ensure documentation that is prepared / completed is accurate and properly reflects business intentions and is consistent with relevant rules / regulations.

- Support and participate in process improvement opportunities.

- Contribute to the preparation of procedural documents in support of day-to-day operations.

- Be knowledgeable of and comply with Bank Code of Conduct.

- Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.

- Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit.

- Contribute to a fair, positive and equitable setting that supports a diverse workforce.

- Act as a brand champion for your business area/function and the bank, both internally and/or externally.

- Works within established guidelines, accountable for completing routine transactions or low- moderate risk, repetitive processes within a standardized framework.

- Completes transactions using a limited number of systems and/or applications.

- Manages their own workload, coordinating tasks and services with others.

- Identifies and assesses issues in straight forward situations using standard procedures and escalates non-standard issues internally; typically addressing routine requests requiring minimal discretion.

- Minimal decision-making authority.

- Limited or first level (initial) interaction with internal partners.





- Requires working knowledge and skills developed through formal training or work experience.

- Generally, reports to a Team Manager.

Experience & Qualification Requirements:

- Undergraduate degree required.

- 2 years of banking or financial institution experience required.

- Prior experience dealing with confidential customer information.

- Basic to intermediate Excel skills (working with filters, copy and pasting, how to use macros).

- Prior corporate or professional work experience.

- ACAMS certification.

- AML knowledge/experience.

- Bilingual (English and French).

How to Apply: If you are a motivated professional looking to contribute to a leading team, please submit your resume outlining your qualifications and experience relevant to this role.

Prime

Hires & the clients we represent, value diversity and are committed to creating an inclusive workplace. We invite all qualified individuals to apply.

Background screening is required as part of the onboarding process. The type of screening required (criminal, credit, or other verifications) will vary based on the position and client requirements.

We use AI technology as part of our application review process to assist with screening and assessment. All applications are also reviewed by our recruitment team.

Prime Hires & the clients we represent are equal opportunity employers, committed to diversity and inclusion.

Prime

Hires is a certified diverse supplier and actively seeks to foster a representative and inclusive workforce. We welcome applications from all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, Aboriginal status, or any other legally protected factors. We champion building a diverse and inclusive environment.

📌 Operations Officer II (Toronto)
🏢 Robertson u0026amp; Company
📍 Toronto