Join us as an Optical Support Engineer, ensuring outstanding 24/7 technical assistance for our customers. Leverage your skills in system-level troubleshooting and contribute to customer satisfaction. In this role, you will engage with customers to address complex issues while collaborating closely with R&D; to implement viable solutions.

Your extensive knowledge of Nokia's products will be crucial for success, helping to establish a high standard of customer support and fostering teamwork. Key Responsibilities:

- Provide advanced technical support to customers
- Troubleshoot intricate issues and develop solutions
- Act as primary liaison between customers and R&D;
- Maintain documentation of support activities for insights
- Deliver training to enhance team capabilities

Requirements:

- Preferred Bachelor's degree in Engineering or similar
- Minimum 3 years in a technical support capacity
- Strong critical thinking and communication skills
- Experience with software tools for troubleshooting
- Flexibility for on-call duties in a 24/7 setting

Utilize your expertise to enrich customer experience and streamline support processes as part of our agile team.

📌 Optical Support Engineer - 24/7 Role (Ottawa)
🏢 NOKIA
📍 Ottawa