Part Time IT Support Associate

We are seeking a motivated and detail-oriented individual to join our growing team in

Canada as a Part-Time IT Support Associate. No prior experience is required.

Reporting to the Head of Operations and working closely with our Head Office IT team in

Germany, the successful candidate will provide day-to-day technical support to internal users and assist with routine IT operations to help ensure the smooth and efficient functioning of our technology environment.

The ideal candidate will possess strong organizational, problem-solving, and communication skills, along with a keen interest in technology and user support. This position offers an excellent opportunity for current IT students to gain valuable hands-on experience in IT support within a professional corporate environment while developing practical technical, troubleshooting, and customer support skills.

About Us

HDI Global SE delivers a comprehensive service-based offering to the commercial and specialty insurance markets. Our strategy is to create sustainable growth and build a robust company that operates successfully worldwide. Our highly competent team is committed to delivering market-leading insurance solutions.

We are part of the Talanx Group, one of the major European insurance groups, with insurance revenue of EUR 49.0 billion (2025), and more than 120 years of experience in industrial insurance. HDI Global SE operates in more than 175 countries across the globe with over 5,500 employees worldwide. Financial strength ratings: AM Best A+ (Stable),

Standard & Poors AA- (Very Strong, Outlook Stable).

At HDI, we offer employees the advantages of an international organization within a modern, dynamic work environment in the heart of downtown Toronto that both challenges and rewards. We foster strong internal and external communication and achieve our objectives through our core values of Together, Ownership, and Performance.

Employees are encouraged to contribute their ideas and play an active role in shaping the future of our company.

Company

HDI Global SE Canada

Work Location

Toronto, ON.

Contact

HDI Canada People & Culture

Functional Area

IT





Type of Employment

Part-time

Travel

Not required

Learn more

Careers.hdi.group

Hours of Work

16 hours weekly minimum availability, scheduled during regular of�ice hours: Monday to

Friday, 8:30a.m. to 5:00p.m.

In Return

Flexible scheduling may be available around school commitments, with potential for additional hours during school breaks.

Privacy

Visit: https://www.hdi.global/en-

ca/legal/privacy for information on how we may collect, use or disclose your personal information

Accessibility

HDI Canada Branch welcomes and encourages applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process.

Together we can (re)shape the insurance world.

Together. We

(re)think work.

Key Responsibilities

IT Support & User Assistance

 Provide first-level IT support to employees for hardware, software, and system-related issues.

 Troubleshoot issues relating to Windows, Microsoft 365, printers, and other workplace technologies.

 Assist users with account access, password resets, and basic system navigation.

 Log, track, and follow up on support requests to ensure timely resolution.

 Escalate complex issues to Head Office IT as required.

 Assist with user onboarding and offboarding activities, including account setup and access changes.

 Support software installations, updates, and standard device configurations.

 Assist with testing and validation during system upgrades and enhancements.

 Help maintain IT asset inventory and equipment records.

 Maintain accurate IT support documentation, procedures, and user guides.

 Assist in creating end-user support materials and basic training resources.

 Support adherence to established IT, data,



and security procedures.

 Identify opportunities to improve support processes and enhance the user experience.

Your Profile (Skills, Qualifications & Experience)

- Currently enrolled in a diploma or degree program in Information Technology, Computer Science, or a related field.
- Previous IT support experience is an asset but not required.
- Strong interest in technology, troubleshooting, and customer support.
- Proficient in Microsoft Office applications, including Outlook, Word, Excel, and Teams.
- Basic knowledge of Windows operating systems and Microsoft 365.
- Familiarity with computer hardware, printers, and common desktop applications.
- Exposure to IT ticketing systems is an asset.
- Solid problem-solving and analytical skills.
- Excellent verbal and written communication skills.
- Customer-service oriented with a willingness to assist and support others.
- Able to work independently, prioritize tasks, and meet deadlines.
- Strong attention to detail and organizational skills.
- Positive attitude, eagerness to learn, and a collaborative team-oriented approach.

What We Offer HDI offers all of the advantages of an international company by providing an exceptional, modern working environment that constantly challenges and rewards.

 Hourly Rate: CAD $22.00 per hour.

 Become actively involved in shaping the future of our company.

 Contribute your own ideas and make a meaningful impact.

 Be part of a dynamic and entrepreneurial work environment.

 Gain valuable insight into the insurance industry.

 Benefit from mentorship and support from experienced industry professionals.

 Take ownership of and manage your own projects.

 Leverage and develop your unique strengths and skills.

 Build a strong foundation for your professional career.

 Be part of a collaborative and successful team.

We welcome applications from motivated, team-oriented individuals who are eager to take on new challenges.

Thank you to all applicants for their interest. Please note that only candidates selected for an interview will be contacted.

📌 Part Time IT Associate (Toronto)
🏢 HDI Global
📍 Toronto