Job Overview

We are seeking a friendly, professional, organized, and reliable Part-Time Medical Receptionist to join our busy family medicine clinic.

As a Medical Receptionist, you will be an important first point of contact for our patients and will play a key role in ensuring the clinic runs efficiently. The ideal candidate is comfortable working in a fast-paced medical environment, communicates clearly and compassionately with patients, and can manage multiple priorities while maintaining accuracy and confidentiality.

Previous experience in a family medicine clinic, walk-in clinic, or other healthcare setting is strongly preferred.

Duties

- Welcome patients in a friendly, professional, and respectful manner.
- Check patients in and out and ensure demographic and contact information is accurate.
- Answer a high volume of telephone calls and respond to patient inquiries appropriately.
- Schedule, reschedule, and cancel appointments according to clinic protocols.
- Manage appointment confirmations, reminders, and patient communications.
- Receive and process incoming referrals, consultation reports, medical records, faxes, and other clinical correspondence.
- Scan, upload, and accurately file documents within the electronic medical record (EMR).
- Assist physicians, nurses, and other clinical staff with administrative and clerical tasks.
- Communicate effectively with pharmacies, specialists’ offices, hospitals, laboratories, and other healthcare providers.
- Help coordinate patient flow and maintain an organized reception and waiting area.
- Collect and process payments for uninsured services when required.
- Maintain strict patient confidentiality and privacy at all times.




- Follow clinic policies and procedures and contribute positively to the overall functioning of the team.

Skills & Qualifications
- Previous medical reception, medical office administration, or healthcare experience preferred.
- Experience working in family medicine or a busy primary care clinic is an asset.
- Experience with an electronic medical record (EMR) system is strongly preferred; Accuro EMR experience is an asset.
- Excellent customer service and interpersonal skills.
- Strong professional telephone and written communication skills.
- Comfortable dealing with a high volume of patients, telephone calls, and administrative tasks.
- Strong organizational skills with excellent attention to detail.
- Ability to prioritize and manage multiple tasks in a fast-paced environment.
- Strong computer and data-entry skills.
- Ability to work effectively and collaboratively with physicians, nurses, administrative staff, and other members of the healthcare team.
- Skilled, dependable, punctual, and able to maintain appropriate boundaries and confidentiality.
- A calm, respectful, and compassionate approach when interacting with patients, including those who may be anxious, frustrated, or unwell.

What We’re Looking For We are looking for someone who genuinely enjoys working with people and understands that excellent patient care begins at reception. You should be approachable and welcoming while also being efficient, accurate, and confident in following clinic procedures.

If you enjoy working as part of a collaborative healthcare team and thrive in a busy family medicine environment, we would be pleased to hear from you.

Pay: $17.95 per hour

Work Location: In person

📌 Part-time Receptionist (Ottawa)
🏢 The Rideau Clinic
📍 Ottawa