Reports To

Fixed Operations Manager, Service Manager and General Manager

Job Summary The Parts Manager, under the direction of the Fixed Operations Manager and General Manager, will primarily be responsible for overseeing all aspects of the parts department, ensuring smooth operations and customer satisfaction.

Your role will involve managing inventory, supervising staff, and maintaining strong vendor relationships.

Job Duties

Forecasts goals and objectives for the department and strives to meet them

Hires, trains, motivates, counsels and monitors the performance of all parts department staff (if applicable)

Establish schedules for department staff to ensure adequate coverage is in place to meet daily goals and targets.

Maintains a balanced inventory consistent with the requirements of the service department, wholesale and customer accounts

Establishes pricing parameters in each customer category that generate enough gross profit to produce a satisfactory profit while maintaining customer loyalty

Monitors and adjusts inventory to minimize obsolescence

Ensures that all parts are properly tagged so that the dealership recovers full credit from the factory

Supervises stock order procedures

Analyzes sales, expenses and inventory monthly to maintain profit goals

Develops and administers an aggressive wholesale parts program to produce profit

Ensures that the same high-quality level of service provided to outside customers is also provided to internal dealership customers

Works with the service manager to ensure a timely turnaround of parts needed for internal jobs





Attends managers meetings

Holds weekly department meetings (if applicable)

Collaboration with Service Manager to ensure all parts are available for repair jobs.

Provides technical assistance to parts department employees (if applicable)

Monitors parts department employees' payroll records (if applicable)

Coordinates a prompt, efficient and timely flow of paperwork

Directs shipping and receiving efforts to ensure timely processing

Monitors daily reports

Collaborate with Service Manager to ensure prior day preparation is completed daily. to ensure appointment objectives are met. ie parts ordering, special order requests and availability for off make vehicles.

Develops dealership service and parts pricing plans and recommends suggestions to Fixed Operations Manager or general manager.

Develops, enforces and monitors guidelines for working with customers to ensure maximum customer satisfaction

Handles customer complaints immediately and according to the dealership's guidelines

Ensures that all dealership purchases are properly accounted for before payment is made

Assists in the collection of past-due accounts





Works with service manager to find ways to improve the overall profitability of the dealership

Ensure that all staff is attending all training sessions outlined by head office (if applicable)

Keeps abreast of new equipment and tools available and recommends purchases

Ensuring that we are carrying a 30 day or less inventory parts supply based on monthly average cost of sale

Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities

Complies with all process and procedures outlined by the Executive team such as: parts ordering, tracking lost sales, parts returns, core returns, completing monthly parts reconciliation reports

Ensure parts dept is organized and tidy

Ensure display area (if applicable) is neat, organized and is stocked with lifestyle and boutique items

Other duties as assigned

Expectations

Collaborate with corporate team and bring forth ideas and suggestions

Other training, as needed

Conduct yourself in a qualified manner at all times

Maintain a safe work environment

Maintains a professional appearance

Adhere to all company polices and procedures

Job Requirements

Minimum of 3 years of experience in automotive parts management

Strong leadership skills with the ability to motivate and inspire a team

Excellent communication, negotiation, and interpersonal skills

Proficiency in Microsoft Office/Excel and computer applications

High level of integrity and dependability with a strong sense of urgency and results

📌 Parts Manager – Whiteoak Ford Lincoln (Winnipeg)
🏢 Rafih Auto Group
📍 Winnipeg