Are you ready to take your career to new heights?

We have an exciting opportunity for you!!!! Our Nisku, Alberta agriculture drone team currently has an opening for a friendly, energetic, and ambitious Parts & Service Advisor.

Flaman offers advancement opportunities within the company, competitive compensation, excellent benefits, RRSP plan, a positive workplace environment and three weeks vacation!!

At Flaman, we value the importance of building solid relationships with our customers as well as within our team. We have a strong customer service focus and believe in making things better, one customer at a time.

Job Duties & Responsibilities:

- Provide excellent customer service to both internal and external customers
- Respond to customer inquiries and requests in person, over the phone and via email ensuring responses are given in a timely manner
- Advise customers about necessary service & routine maintenance while providing updates on progress of repair
- Complete required paperwork with accuracy according to company policies, procedures and protocols
- Remain current with product knowledge regarding parts, hardware and new equipment
- Offer expertise and knowledge on replacement parts, hardware and accessories
- Prepare work orders by detailing the unit’s problems or symptoms
- Develop repair estimates/service work quotes
- Process customer transactions (ie: invoices, returns, arrange for billing of services, collect payments)
- Review open and complete work orders for accuracy and process electronically
- Create PO’s for sublets
- Various clerical duties including photocopying, sorting/filing, etc
- Schedule customer appointments
- Executing all warranty duties and responsibilities including processing payments
- Process all transit damage claims
- Process all insurance claims and payments
- Maintain accurate inventory levels
- Order parts and accessories
- Receiving,



inspecting and ensure safe storage of parts and supplies
- Identify, catalog and organize parts within designated parts areas
- Conduct regular inventory/stock cycle counts
- Collaborate with and provide support to internal departments as needed
- Operate equipment used for testing & diagnosing issues in products and find solutions
- Diagnose and repair drone equipment with efficiency and accuracy
- Install parts and accessories
- Assemble products according to manufacturer’s specifications
- Maintain a clean tidy and organized workspace
- Follow up with manager/supervisor and other internal departments as needed
- Other duties as required and/or tasked by Manager
- Overtime may be necessary during busy seasons

Skills and Qualifications:

- Recognize the importance of building strong, lasting relationships with customers, vendors and co-workers
- Proficient with technology, computer applications, including Microsoft Office and other industry specific software programs
- Mechanically inclined
- Familiar with operations of drone equipment (considered an asset)
- Self-motivated and results-oriented
- Must be accountable, reliable and have good problem-solving skills
- Positive time management skills with the ability to multi-task and balance priorities
- Strong organizational skills, attention to detail and excellent follow-through
- Capable of safely lifting up to 50 lbs. on your own
- Capable of safely lifting up to 100 lbs.+ as team lift




- Good communication skills both verbal and written (fluent in English)
- Able to take direction and work as a team player
- Maintain a positive “can do” attitude
- Have great work ethic and willingness to expand industry knowledge/education
- Valid Class 5 driver’s license, clean drivers abstract and satisfactory criminal record check

Education & Experience:

- High school Diploma or equivalent
- Minimum 2 years experience with parts and/or service (preferred)
- Experience working in Agriculture industry (preferred)
- Experience with Drones (preferred)

If you are a positive “go-getter” who feels that you’d be a great addition to our team, and you share in our belief of “People working together, Doing what is right, Making a difference”, be sure to apply today!!! We are an equal opportunity employer, committed to workforce diversity. We thank all applicants for their interest in this position, however, only candidates selected for interviews will be contacted.

Note: It has been brought to Flaman's attention that there may be fraudulent job postings on various online hiring platforms. Be aware that fraudster's are seeking personal information and may even provide "fake" job offers. Any job offers from postings deemed to be fraudulent are in no way associated with Flaman.

Please visit our careers page on the company website flaman.com to confirm that the job posting is valid.

Job Type: Full-time

Benefits

- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Store discount
- Tuition reimbursement
- Vision care

Ability to commute/relocate:
- Nisku, AB: reliably commute or plan to relocate before starting work (required)

Experience:
- parts and/or service: 2 years (preferred)

Work Location: In person

📌 Parts & Service Advisor (Drones) (Nisku)
🏢 Frank Flaman Sales
📍 Nisku