The Opportunity

Reporting to the Director, Security & Public Safety, the Pass Office Professional is responsible for managing daily appointment requests, issuing Restricted Area Identification Cards (RAIC), providing guidance to applicants, and maintaining associated records for all airport employees. This role plays a critical part in airport security by performing audits, ensuring regulatory compliance under Transport Canada, and upholding strict confidentiality protocols.

The Pass Office

Professional ensures precise access control management, contributing to a secure airport environment for employees, stakeholders, and the traveling public.

Responsibilities include: Serve as the first point of contact for complex customer inquiries, concerns, and escalations, and apply effective conflict resolution strategies as needed

Provide clear support and education to applicants seeking airport access or security clearance

Educate applicants on security protocols and guide them through compliance requirements

Maintain expertise in all pass/permit issuance protocols and guide them through compliance requirements

Verify accuracy and completeness of submitted documentation, ensuring compliance with Transport Canada regulations and Winnipeg Airports Authority (WAA) standards

Maintain individual client accounts by recording relevant data and addressing discrepancies promptly

Handle personal information with a high level of confidentiality and professionalism

Conduct regular audits, maintain comprehensive records, and ensure adherence to property control procedures

Ensure ongoing compliance with all Transport Canada regulations and WAA policies

Complete daily activity logs, shift reports, and incident/occurrence reports accurately and in a timely manner

Escalate incidents or operational challenges to the leadership team as appropriate Selection Criteria include: High school diploma (Grade 12)



or equivalent level of education

Excellent verbal and written communication skills

Professional and courteous demeanor when interacting with internal and external clients, stakeholders, and the public, regardless of work environment changes

Demonstrates sound judgement and the ability to make independent, reasonable decisions without direct supervision

Strong analytical skills and the ability to evaluate complex situations and make data-driven decisions aligned with operational goals

Proactive, with the ability to anticipate needs and outcomes to stay ahead of operational developments

Collaborative team member who readily offers support and contributes to shared objectives

Demonstrates advanced proficiency in adopting and adapting to new technologies and acquiring new technical skills

Strong attention to detail, critical thinking, active listening, communication and project management abilities

Experience working in highly regulated environments

Experience in dispatching and resource management

Experience with emergency response protocols and operational procedures

Proven conflict resolution and de-escalation skills

Familiarity with Transport Canada regulations and Winnipeg Airports Authority policies

Awareness of the role of data analysis in identifying anomalies and trends during audits

Strong understanding of cybersecurity best practices when handling sensitive applicant information Work with us! Highly market-competitive salary.

Full Benefits package of Health, Dental & Vision.

DC Pension Plan.

Healthcare Spending Account to use on additional benefit expenses.

Lifestyle Spending Account to use on Wellness expenses such as health and fitness.

Employee Assistance Program.

Supported Training & Development opportunities.

Opportunity to work with a high functioning team of professionals working on a diversified portfolio.

Proud to be named one of Manitoba’s Top Employers annually since 2011

📌 Pass Office Professional (Winnipeg)
🏢 Winnipeg Airports Authority
📍 Winnipeg