- Provide administrative and clerical support within the assigned Patient Support Program
- Process safety data, fulfillments/reviews, communications, field staff support, reports, data cleanup, meetings, filing-system maintenance, and general administrative tasks
- Enter complete and high-quality data into database systems
- Manage inbound faxes and email communications
- Perform ad hoc administrative duties
- Process pertinent program data received through different service contact points
- Manage email, phone, and fax correspondence
- Handle incoming and outgoing correspondence
- Prepare and send program letters and materials
- Collaborate with the team on administrative duties
- Identify opportunities to improve and optimize processes and template forms
- Review program documentation for completeness and consistency to maintain data accuracy
- Perform other duties assigned by the manager
Requirements
- Grade 12 education combined with 2 years of community college, secretarial and/or equivalent work-related experience providing office administration services
- Bilingualism (English and French) is preferred
- Experience working with Patient Support Programs is an asset
- Excellent verbal and written communication, listening, and customer service skills
- Accurate data entry into paper and electronic forms
- Ability to learn quickly, adapt, and multitask in a fast-paced, changing environment
- High proficiency with information technology, Microsoft Office applications, phone systems,
and databases
- Typing skills and ability to use computer-based programs
- Robust organizational skills and ability to cope with changing priorities
- Ability to work independently with minimal supervision
- Ability to maintain confidentiality when handling patient data and information
- Ability to work collaboratively in a team environment
- No specific years of experience are required because the posting provides an education/experience alternative without a minimum duration
Core Competencies
Demonstrates strong administrative and clerical support capabilities, with a focus on accurate data entry, effective communication, and process optimization within Patient Support Programs. Proficient in managing correspondence and maintaining confidentiality while working collaboratively in a team environment.