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The Americas People

Operations team delivers responsive, compliant, and employee experience-focused shared services support across the U.The People Operations Specialist serves as a primary point of contact for People-related inquiries and lifecycle transactions across the U.Operating within a tiered support model, this role supports onboarding, offboarding, Leave of Absence (LOA) administration, case management, policy interpretation, and operational program execution while ensuring regional compliance and service excellence.

Employee Lifecycle Support

Conduct centralized, virtual Day One orientation sessions for U.S. and Canada hires based on our global onboarding materials. Partner with Talent Acquisition, Hiring Managers, People Partners, and Systems Operations to ensure a smooth and compliant employee experience. Manage voluntary and involuntary offboarding processes with timeliness, confidentiality, and accuracy, including exit documentation, surveys, and equipment coordination.

Provide lifecycle insights and trends to People Partners and Employee Relations to support continuous improvement. Process assigned employee lifecycle transactions in Workday with accuracy, timeliness, and strong attention to data integrity.

Employee

Inquiries, Case Management and Policy Support Serve as a primary point of contact for People-related inquiries from employees and managers across North America, delivering a positive, professional, and solution-oriented experience. Manage, triage, and resolve routine People-related cases through ServiceNow, meeting SLAs and escalating complex matters as appropriate. Interpret and apply country-specific policies, employment regulations,



and practices across supported geographies.

Escalate complex, high-risk, or sensitive matters to Employee Relations, Legal, or regional People Partners as appropriate. Identify inquiry trends and recommend improvements to portal content, communications, self-service tools, and operational workflows. Serve as a subject matter expert for People processes, policies, and tools.

Execute and administer regional People programs and compliance-related activities across North America, including tuition reimbursement, service awards, benefits administration support, employment verifications, unemployment claims, where applicable, and personnel file management. Provide transparent guidance to employees and managers on company policies, programs, and procedural requirements. Ensure the consistent application of policies and accurate documentation across supported countries.

Maintain compliance with applicable federal, state, provincial, and country-specific employment regulations. Administer and coordinate Leave of Absence processes across Canada in alignment with local regulations and company policies.

People

Systems, AI and Digital Enablement Maintain strong data governance practices to ensure compliance, audit readiness, and accurate employee records. Support system enhancements, testing activities, and implementation initiatives in partnership with Global People Technology and IT. Support the adoption of new technologies and digital-first ways of working while maintaining high-touch, employee-centered service delivery.





Collaborate with global People Operations colleagues to ensure alignment and consistency in service delivery. Execute deliverables on time while following established policies, procedures, and communication protocols. Participate in regional and global initiatives and special projects as assigned.

Knowledge

Management and Process Improvement Identify and recommend process improvements to enhance efficiency, compliance, documentation standards, and employee experience, including opportunities to streamline workflows through approved digital tools. Support the upkeep of Employee and People portals with regionally accurate and up-to-date content. Bachelor's degree in Human Resources, Business Administration, or a related discipline, or an equivalent combination of education and experience.

Three or more years of experience in People Operations, HR Shared Services, or a related HR operational role. Daily operational experience using Workday and ServiceNow, or similar HRIS and case management platforms. Ability to manage high-volume inquiries across multiple time zones while meeting SLAs and quality standards.

Strong attention to detail with a high level of data accuracy and confidentiality. Advanced exposure to Workday implementations, enhancements, testing, or module expansions. Demonstrated experience leveraging generative AI tools, such as ChatGPT or Copilot, to improve efficiency, automate processes, and support data-driven decision-making.

Proficiency in Microsoft Office tools, including Teams, Word, Excel, and PowerPoint.

Experience collaborating within regional, global, and virtual teams. #We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t perfectly align with every qualification, we encourage you to apply anyway.

📌 People Operations Specialist, Americas (Toronto)
🏢 Edelman
📍 Toronto