Position Details: Job Title: Call Center Rep Job Location: Pasadena CA 91103 Duration: 6 months contract (temp-to-perm)

: Hours: 8:00am to 5:00pm

Position Summary

Responds to customer inquiries and independently resolves issues.

Displays etiquette, knowledge, and solutions when servicing customers.

Identifies cross sales opportunities; cross sells products and services, retains maturing accounts, and solicits referral business.

Possess a solid understanding of online, mobile and tablet platforms and can successfully guide customers through their application or transaction.

Navigates customers by recommending digital products and services to meet servicing solutions.

Negotiates account renewal to retain and expand customer relationship.





Processes basic maintenance transactions and guides customers to financial solutions making banking convenient and straightforward.

Strong knowledge of Bank’s products and services leading to appropriate solution recommendations

Consistently achieves productivity and service key performance metrics.

Ensures adherence to Bank’s policies and standards on every transaction.

Required Skill Set

Knowledge of the various operating systems available and compatible with Online Banking; Windows, IOS

Knowledge of the various browsers used/compatible with Online Banking; Internet Explorer, Safari

Knowledge of Mobile/Tablet devices and associated Operating Systems; Android/IOS

Requires excellent verbal and written communication skills.

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