Serve as the primary point of contact for database-related incidents and service requests

Research, respond to, and resolve database incidents while meeting service-level and customer satisfaction targets

Provide operational support and lifecycle management for Oracle RDS, Aurora PostgreSQL, and Microsoft SQL Server in AWS multi-AZ environments across EC2 and RDS/Aurora platforms

Perform performance tuning, root-cause troubleshooting, and production support for mission-critical databases

Collaborate with application and infrastructure teams to reduce high-impact incident resolution times

Assist with database setup, configuration, security hardening, monitoring, and backup/restore processes

Own Salesforce ticket queues for schema and security changes, script execution, and non-production refreshes

Coordinate change control using Jira for safe, auditable deployments

Create and maintain runbooks, knowledge base articles, and troubleshooting guides

Partner with development and support teams to identify database bottlenecks and implement tuning or design recommendations

Shadow senior team members and review existing runbooks during onboarding

Take ownership of production and non-production environments

Lead incident investigations, reduce recurring issues through automation or design improvements, and improve database performance, availability, and time-to-resolution

Help shape database operations best practices and leverage AI and data in operations

Requirements

Demonstrated ability to embrace AI and apply it to the current role and use data-driven insights to drive innovation, productivity, and continuous improvement





Hands-on experience administering and supporting large-scale relational databases, including at least two of Oracle, Aurora PostgreSQL, and Microsoft SQL Server, in production environments

Robust knowledge of AWS database services including RDS, Aurora, and EC2-hosted databases, with backup and recovery strategies, monitoring, and security best practices in multi-AZ deployments

Ability to troubleshoot complex SQL and database issues including locks, deadlocks, slow queries, memory and I/O contention, and perform effective performance tuning

Experience with Salesforce and Jira for ticketing and change management

Disciplined approach to documentation and approvals

Strong communication and stakeholder management skills

Ability to act as a trusted technical advisor to internal teams and customers when needed

Collaborative, customer-centric mindset with experience contributing to knowledge sharing, cross-training, and team-based problem solving

Comfort working in a hybrid, distributed environment and coordinating across time zones

Preferred: Experience supporting databases in SaaS, cloud platform, or high-availability production environments, ideally enterprise software or FinTech/InsurTech

Preferred:



Familiarity with Python, Shell, PowerShell, or similar automation and scripting

Preferred: Exposure to security and compliance practices including encryption, access controls, and audit logging, aligned with frameworks such as NIST CSF

Preferred: Understanding of CI/CD practices and database integration into release pipelines

Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent practical experience

Core Competencies

Demonstrates expertise in managing and supporting large-scale relational databases, particularly Oracle, Aurora PostgreSQL, and Microsoft SQL Server, within AWS environments. Proficient in performance tuning, troubleshooting, and implementing best practices for database operations and security.

Highest-signal resume keywords

Oracle Database Administration

Aurora PostgreSQL Support

Microsoft SQL Server Management

AWS RDS and EC2 Services

SQL Performance Tuning

ATS Optimization Keywords

Hard Skills

Database Incident Resolution

Performance Tuning

Backup and Recovery Strategies

SQL Troubleshooting

Change Management with Jira

Documentation and Runbook Creation

Security Hardening

Automation Scripting

AI Application in Database Operations

CI/CD Practices

Soft Skills

Strong Communication Skills

Stakeholder Management

Collaborative Mindset

Customer-Centric Approach

Problem Solving

Industry Keywords

High-Availability Production Environments

SaaS

FinTech

InsurTech

NIST CSF

Tools & Technologies

Salesforce

Jira

AWS

EC2

RDS

Aurora

📌 Platform Support Database Administrator III (Winnipeg)
🏢 Jobtailor
📍 Winnipeg