Portfolio Manager, IT Services

This is a strategic Managed Services Portfolio role responsible for defining, packaging, monetizing, and continuously improving an IT services portfolio to drive recurring revenue growth, service profitability, and measurable customer value.We’re hiring a Portfolio Manager who understands how to structure, price, and continuously evolve managed IT services into a high-growth, margin-optimized portfolio that drives recurring revenue and long-term customer value.

Responsibilities

Top 10 Critical Elements of the Role

1. Owns end-to-end IT services portfolio strategy Accountable for evaluating, prioritizing, and optimizing a suite of managed IT services aligned to business impact and market demand.

2. Leads service composition and lifecycle management Defines service structure (entitlements, SLAs, templates) and evolves offerings to meet customer and market needs.

3. Drives monetization and profitability of services Manages pricing models, cost structures, and gross/net margin performance across the portfolio.

4. Owns recurring revenue growth (Managed Services focus) Drives expansion of MRR through service adoption, optimization, and portfolio enhancements.

5. Acts as the ‘voice of the customer’ Uses customer interviews, feedback, NPS, and win/loss analysis to shape service strategy and roadmap priorities.

6. Applies KPI-driven portfolio governance Tracks portfolio health, service profitability, retention, and customer satisfaction to guide decisions.

7. Leads continual service improvement (CSI) Identifies and implements ongoing enhancements, innovation, and cost optimization across services.

8. Bridges business and technical organizations Aligns IT delivery, finance, product, and go-to-market teams to ensure services are commercially and operationally successful

9. Translates customer needs into service innovation Identifies service gaps and proposes new offerings, delivery models, and enhancements to drive growth.

10. Communicates value to executive stakeholders Presents portfolio performance, risks, and opportunities in business terms to leadership and sales teams.

How This Role Shows Contributes Value to the Organization

- IT Services Composition (Service “Layer Cake” Ownership)

- Designs and optimizes the full service portfolio across:

- Managed infrastructure
- loud & SaaS

- Security

- End-user and support services

- Defines how services are bundled, standardized, and delivered at scale

- Ensures services align to customer maturity and business outcomes

- Monetization & Commercial Accountability

Owns

- Pricing strategy and cost models

- Service profitability (gross / net margin)

- Recurring revenue growth (MRR expansion)

Optimizes

- Service attach rates

- Packaging and tiering

- Cost-to-serve vs. perceived value

- Continual Value Improvement (CSI + Outcome Delivery)

- Evolves services based on:

- Customer feedback (NPS, retention

- Market trends and competition

- Performance and usage data

Introduces

- Service enhancements

- Innovation and cost optimization

- Ensures services deliver increasing value over time—not just static delivery

- Business + Technical Translation Layer

Converts

- Customer needs → service requirements → portfolio roadmap

Bridges

- Sales (value & revenue)

- Delivery (execution & SLAs)

- Finance (cost & margin)

- Communicates service value in business terms (not technical features)

What Success Looks Like

- Strong portfolio performance against metrics such as:

- Portfolio health and service profitability

- Growth in recurring revenue

- Customer retention and satisfaction

- Ongoing service enhancements and innovation

Qualifications

What You Bring

- 5+ years of product or portfolio management experience (or equivalent experience in marketing/business leadership)

- Experience in IT services, managed services, or skilled services environments

- Strong understanding of IT service management frameworks (e.g., ITIL)

- Proven ability to translate customer needs and technical capabilities into business value

- Data-driven mindset with strong analytical, problem-solving, and decision-making skills





- Excellent communication and stakeholder management across cross-functional teams

- Familiarity with cloud platforms, SaaS models, and emerging technologies

Why Join Us?

This is a high-impact role where you’ll directly influence service strategy, customer experience, and business growth—working at the intersection of technology, innovation, and customer value.

Gestionnaire de portefeuille, Services TI

Il s’agit d’un rôle stratégique au sein du portefeuille de services managés, responsable de la définition, de la structuration, de la monétisation et de l’amélioration continue d’un portefeuille de services informatiques afin de stimuler la croissance des revenus récurrents, la rentabilité des services et la création de valeur mesurable pour les clients.

Nous recherchons un(e) Portfolio Manager capable de structurer, tarifer et faire évoluer en continu des services IT managés afin de bâtir un portefeuille à forte croissance, optimisé en marge, générant des revenus récurrents et de la valeur client à long terme.

Les 10 éléments clés du poste

1. Responsable de la stratégie globale du portefeuille de services IT Garant de l’évaluation, de la priorisation et de l’optimisation d’un ensemble de services IT managés, en fonction de leur impact business et de la demande du marché.

2. Pilote la structuration et le cycle de vie des services Définit la structure des services (prestations, SLA, modèles) et fait évoluer les offres pour répondre aux besoins des clients et du marché.

3. Stimule la monétisation et la rentabilité des services Gère les modèles de tarification, les structures de coûts et la performance des marges (brutes/nettes) du portefeuille.

4. Responsable de la croissance des revenus récurrents (focus Managed Services) Développe le MRR grâce à l’adoption des services, leur optimisation et l’enrichissement du portefeuille.

5. Représente la “voix du client” Utilise les entretiens clients, les retours, le NPS et les analyses de gains/pertes pour orienter la stratégie et la feuille de route.

6. Applique une gouvernance basée sur les KPI Suit la santé du portefeuille, la rentabilité des services, la rétention et la satisfaction client pour orienter les décisions.

7. Pilote l’amélioration continue des services (CSI) Identifie et met en œuvre des améliorations, innovations et optimisations des coûts.

8. Fait le lien entre les équipes métiers et techniques Aligne les équipes IT, finance, produit et go‑to‑market afin d’assurer le succès commercial et opérationnel des services.

9. Transforme les besoins clients en innovation de services Identifie les manques et propose de nouvelles offres, modèles de delivery et améliorations pour soutenir la croissance.

10. Communique la valeur aux parties prenantes exécutives Présente la performance du portefeuille, les risques et opportunités en termes business aux dirigeants et aux équipes commerciales.

Comment ce rôle crée de la valeur pour l’organisation

1. Structuration des services IT (propriété du “layer cake” des services)

- Conçoit et optimise l’ensemble du portefeuille de services incluant :

- Infrastructure managée

- Cloud & SaaS

- Sécurité

- Services aux utilisateurs et support

- Définit la manière dont les services sont packagés, standardisés et déployés à grande échelle

- Garantit l’alignement avec la maturité des clients et leurs objectifs business

2. Monétisation & responsabilité commerciale

- Responsable de :

- La stratégie de pricing et les modèles de coûts
- La rentabilité des services (marges brute et nette)

- La croissance des revenus récurrents (MRR)

- Optimise :

- Les taux d’adoption des services





- Le packaging et la tarification par niveaux

- Le rapport coût de service / valeur perçue

3. Amélioration continue de la valeur (CSI + delivery des résultats)

- Fait évoluer les services en fonction de :

- La voix du client (NPS, rétention)

- Les tendances du marché et la concurrence

- Les données de performance et d’utilisation

- Introduit :

- Des améliorations de services
- De l’innovation et de l’optimisation des coûts

- Garantit une valeur croissante dans le temps (et non une simple prestation statique)

4. Interface entre le business et la technique

- Traduit :

- Besoins clients → exigences de service → roadmap portefeuille

- Fait le lien entre :

- Les équipes commerciales (valeur & revenus)

- Les équipes delivery (exécution & SLA)

- La finance (coûts & marges)

- Communique la valeur des services en termes business (et non techniques)

English proficiency is required for this position as the incumbent will regularly communicate and collaborate with customers, employees, and business partners across Canada and outside Quebec. These communications are an essential part of the role and cannot be performed solely in French.

La connaissance de l’anglais est requise pour ce poste, puisque le titulaire devra communiquer et collaborer régulièrement avec des clients, des employés et des partenaires d’affaires à travers le Canada et à l’extérieur du Québec. Ces communications constituent une composante essentielle du rôle et ne peuvent être effectuées uniquement en français.

Konica Minolta Business Solutions is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.

Solutions d’affaires Konica Minolta (Canada) Ltée. est un employeur d'opportunité égale.

Présentation

Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta’s 20thanniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact," and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta’s bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation.

Konica

Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN’s MSP 500 list numerous times; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence’s BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series. For more information, please visit Konica Minolta online and follow it on Facebook, YouTube, LinkedIn and Twitter.

Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.

#KM

📌 Portfolio Manager, IT Services/Gestionnaire de portefeuille, Services IT (Mississauga)
🏢 Konica Minolta Business Solutions U.S.A.
📍 Mississauga