Deploying AI at scale in Canada’s largest bank is the opportunity of a lifetime. This role focuses on bringing together the core ingredients of a scalable agentic AI platform with the usability and seamless journeys that allow users to bring that power to bear without friction or frustration. Own product strategy for the platform capabilities and user experience that both engineering teams and business users rely on to build, deploy, and operate AI solutions across the bank.

This capability area spans the underlying building blocks other teams build on top of, the interfaces developers use to interact with them day to day, and the experience non-technical business users have as they discover, adopt, and use what’s been built. This is the single accountable product leader for making that foundation reliable, easy to adopt, and able to scale alongside a fast-growing organization — for technical and non-technical audiences alike. Own end-to-end product strategy and a multi-year roadmap for the platform and experience capability area, covering both developer-facing and business-user-facing experiences, prioritized against internal adoption, reliability, and business need Lead discovery and requirements definition, translating input from engineering, design, and both technical and non-technical internal stakeholders into clear product requirements Work with the project-management function to convert prioritized requirements into a funded, scheduled program of work Stay engaged through delivery, resolving product-scope questions and re-planning trade-offs as they arise Represent the capability area to internal business and technology stakeholders who depend on it, including both technical teams and non-technical business users Serve as the primary product voice to senior leadership on the health and trajectory of the capability area Help define value messaging and target user personas for the capability area’s launches — spanning both developer and business-user audiences — in partnership with your peer Principal for go-to-market Help your team apply consistent discovery, prioritization,



and delivery practices as they build out their own areas Foster a culture of iterative delivery, understanding of user needs, and decision‑making backed by data 10+ years of product management experience, including experience owning a platform, infrastructure, or developer‑facing product used by many internal or external teams ~ Demonstrated experience delivering production AI, ML, or LLM‑based platform products in an enterprise environment, including direct experience with LLM API integration (e.g., Demonstrated experience designing product experiences for a mix of technical (developer) and non‑technical (business) users, translating complex capabilities into something each audience finds simple and usable ~ Strong technical foundation and proven ability to manage cross‑team dependencies — comfortable engaging engineers and architects on system design, API/gateway patterns (authentication, rate limiting, observability), vector database/retrieval‑augmented generation (RAG) architecture, and data pipelines, and driving alignment across multiple independent teams ~ Excellent communication skills, with proven ability to represent platform strategy credibly to both senior executives and engineering teams ~ University degree in a technical field (Computer Science, Engineering, or related), or equivalent experience Experience standing up a net‑recent function or capability area inside a scaling organization, rather than in a steady‑state team Experience with LLM‑based product development, AI agent frameworks, or model evaluation tooling We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.

We care about each other, reaching our potential, making a difference to our communities,



and achieving success that is mutual. A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable Leaders who support your development through coaching and managing opportunities A world‑class training program in financial services About the AI Group RBC’s AI Group is the AI accelerator for RBC, with a focus on driving the shift from early‑stage AI projects to scaled, client outcomes that amplify the impact of RBC’s people. In addition to helping scale the biggest AI opportunities at RBC, the AI Group is responsible for advancing research into emerging use cases across generative and agentic AI, while maintaining expertise in security, responsible AI and regulatory expectations.

Inclusion and Equal Opportunity Employment RBC is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally‑protected factors. Disability‑related accommodations during the application process are available upon request.

Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Find out how we use our passion and drive to enhance the well‑being of our clients and communities at jobs.rbc.com.

Communication, Critical Thinking, Effectiveness Measurement, Financial Regulation, Interpersonal Relationship Management, Long Term Planning, Product Development Lifecycle, Product Development Methodology, Product Services, Results‑Oriented, Waterfall Model Full time

📌 Principal Technical Product Manager, AI Platform & UX (Toronto)
🏢 RBC
📍 Toronto