Contract NU (Full Time) (Fixed Term) Come work for the City of Burlington, where you’ll be joining an innovative and progressive workplace focused on building a 21st century city that respects the diversity of our residents, visitors and employees; This may include: versatile working hours, mobile and hybrid working arrangements, a great pension and benefits package, as well as programs to foster innovation and leadership.

Contract Length Information Technology

When attending an event or meeting in person, your primary office location will be based out of 390 Brant Street Burlington Ontario – Sims Square.

Effective

September 2027, this role will be required to be on site 50% of the time each month. This role will support the Director, Information Technology in delivering on high-impact enterprise initiatives, including Application Portfolio Management (APM), technology cost modelling, digital product governance, and performance reporting.

The Product

Manager will form a strong relationship with business partners and provide strategic advice and direction to business units regarding product opportunities that will align with and enable their business plans and operational objectives. Providing senior-level support to the Director, Information Technology through the delivery of strategic product and portfolio initiatives such as Application Portfolio Management (APM), technology cost modelling, portfolio intake, and digital governance. Leading the planning, implementation, and continuous improvement of digital products, with a focus on driving adoption, alignment with business priorities, and measurable value.

Developing and maintaining enterprise product roadmaps in collaboration with internal stakeholders and external vendors,



ensuring alignment with departmental strategies and corporate objectives. Supporting the design, implementation, and evolution of an IT cost model to increase transparency, inform decision-making, and optimize digital investments across the organization. Leading and continuously improving the department-wide intake and portfolio management process, ensuring technology requests are assessed, prioritized, governed, and advanced in alignment with strategic priorities, capacity, and organizational value.

Coordinating cross-functional teams and vendor partners using Agile principles (Scrum or Kanban) to ensure successful delivery of digital solutions and enhancements. Managing vendor relationships, including contract development, performance evaluation, issue resolution, and alignment of vendor deliverables with enterprise objectives. Supporting change management, communication, and training activities related to product implementations, ensuring robust adoption and user satisfaction.

Collaborating with senior leaders across departments to identify and evaluate opportunities to leverage technology products in support of business transformation. Monitoring, analyzing, and reporting on product performance and value realization to senior leadership, and making recommendations for course correction where necessary. A university degree in business administration, public administration, computer science, or a related discipline.





A graduate degree or formal training in digital strategy, innovation, or enterprise architecture is considered an asset.

Certification in Project Management Professional (PMP), PMI-Agile Certified Practitioner (PMI-ACP) are considered an asset. A minimum of 5 years of experience leading the delivery of digital products, platforms, or strategic technology initiatives, preferably in a public sector or complex organizational environment. Demonstrated experience in product management, portfolio or program management, and working with both Agile and traditional delivery methods to advance strategic priorities including delivering cross-organizational solutions.

Proven ability to work closely with executive leadership, providing analysis, insights, and recommendations that shape technology investments and product roadmaps. Strong understanding of enterprise IT environments and experience working with a range of digital platforms or technologies such as Microsoft Power Platform, Customer Identity and Access Management (CIAM), GIS, Workday, AMANDA, ServiceNow, or equivalent.

Experience supporting IT financial frameworks such as cost models, total cost of ownership analysis, or business case development to guide prioritization and investment decisions. Knowledge of change management strategies, user adoption practices, and training and communication planning for successful implementation of digital solutions.

Experience in a municipal or broader public-sector environment is preferred. In accordance with the Accessibility for Ontarians with Disabilities Act, the City of Burlington accommodates the individual needs of applicants with disabilities within the recruitment process.

📌 Product Manager, Information Technology (Strategic Portfolio) - 1 Year Contract/Job Rotation (Burlington)
🏢 City of Burlington
📍 Burlington