Communitech is a member-led, non-profit organization shaped by the people building tech companies in Waterloo Region. We help tech companies start, grow and succeed and we’re building a globally competitive ecosystem shaped by local companies that start here, scale here and stay here. Our tech community is at an inflection point. AI is reshaping how technology companies are built, scaled and operated, and the Region's most important question is whether companies here are capturing that advantage. Communitech's answer is to get closer to the companies building here: more focused, more member-led, with sharper programming, stronger engagement, and a member experience that feels as current and high-performing as the top companies we serve. The COO will own the operational delivery of Communitech’s member experience, including venture services, founder and operator programming, membership, and marketing. This is a market-facing leadership role for someone who can build a delivery engine that earns the trust of local founders and their teams. The ideal candidate has been a founder, senior executive or functional leader inside a fast-growing technology company. They understand the founder's journey because they have lived close to it. They know the needs of early-stage companies trying to find product-market fit, and they also understand the different challenges facing scale-ups and mature technology companies as they grow teams, revenue, operations and market presence. This person will bring startup energy, operational discipline and exceptional people leadership. They will be equally comfortable talking to founders about their hardest challenges,



working with the marketing team on how Communitech shows up in the market, and helping internal teams build systems, metrics and rhythms that improve delivery. The COO will report to the CEO and serve as a key member of Communitech’s senior leadership team. Key Responsibilities Own the member experience: Working in close partnership with the CEO, the COO will translate Communitech’s strategy into a high-performing member-facing operating system. Ensure members experience Communitech as practical, relevant, responsive and deeply connected to their needs. Build clear service models, member journeys and engagement rhythms that help companies get value from Communitech at each stage of growth. Use member feedback, engagement data and market insight to continuously improve the quality and relevance of Communitech’s offerings. Lead venture services and company support: Oversee Communitech’s venture services, coaching, founder development, peer groups, workshops, advisory support and company-facing programming. Ensure Communitech’s services reflect the current reality of building technology companies, including AI-native company building, product velocity, customer acquisition, talent, capital, commercialization and scaling. Develop a robust bench of founders, operators, experts and partners who can support companies with practical, high-quality advice. Ensure programming is not generic, but targeted to the real needs of startups, scale-ups and member companies. Lead membership growth and value: Own the operational delivery of Communitech’s membership model. Work with the CEO and leadership team to grow member value, member engagement, and retention. Develop clear expectations for

📌 Chief Operating Officer (Waterloo)
🏢 Communitech
📍 Waterloo