Apply By:

Friday, September 18, 2026 11:59 pm EDT

Ministry of Children, Community and Social Services

Division:

Social Assistance Programs Division - Ontario Disability Support Program

City:

North Bay

Position(s) language:

Job term:

1 Temporary up to 18 months (with possible extension)

Job code:

10503 - Welfare Field Worker 2

$1,345.09 - $1,615.77 Per week* *Indicates the salary listed as per the OPSEU Collective Agreement.

Are you highly motivated and client-centered? Consider this chance to respond to inquiries and provide program information to a diverse clientele, the public, advocacy groups and agencies. The Ontario Disability Support Program serves a population that is living with a disability, and may be experiencing one or multiple realities which include but are not limited to; poverty, mental health, developmental disability, cognitive delays, visual and hearing delays/impairments, brain injuries, experiences of trauma and violence, addictions, language barriers, historical or current incarceration, criminal activity, physical disabilities and mobility impairments, isolation, discrimination and experiences of grief/loss. As a Caseworker, you will have the rewarding opportunity to make a difference in the lives of our client population to deliver the Ontario Disability Support Program.

About the job You will:

Provide customer service and consultation to clients

Collect and evaluate information to determine eligibility for ODSP Income and Employment Supports

Make adjustments to entitlements and resolve conflict situations

Explain legislation and ministry initiatives

Prepare a range of communication materials

Plan and deliver information sessions to clients and stakeholders,



on community-based employment supports

Mandatory You are fluent in English and have advanced oral and advanced minus written French language skills. Your proficiency level will be confirmed before hire.

Customer Service and Communication Skills

You can provide effective customer service to a client population living with a disability, who may be experiencing multiple realities (i.e. poverty, mental health, developmental disability, cognitive delays, visual and hearing delays/impairments, brain injuries, experiences of trauma and violence, addictions, language barriers, historical or current incarceration, criminal activity, physical disabilities and mobility impairments, discrimination, and grief/loss).

You have the ability to liaise with community agencies, provide information to clients, and resolve conflict situations

You have effective communication and consulting skills to write clear, concise reports and conduct information sessions

You demonstrate sensitivity towards diversity/inclusion of applicants/clients and co-workers

You have interviewing skills to conduct interviews with clients by phone or in person who may require alternative communication approaches

You have effective listening skills to determine client needs and make appropriate referrals

Knowledge

You have knowledge of community services, resources, policies, programs and issues/barriers affecting clients with disabilities

You have knowledge of labour market trends

You are able to interpret and apply relevant legislation, policies and acts (i.e. ODSP Act, Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act) to review/determine program eligibility and identify infractions/abuse by recipients

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📌 Caseworker - Bilingual (English/French) (Winnipeg)
🏢 Fonction publique de l'Ontario
📍 Winnipeg