Lead customer communications with Metrolinx as the NOC Manager, ensuring operational excellence and service quality across all customer channels. This role is pivotal in managing communication strategies and operational effectiveness.
As Manager of NOC Customer Communications, you will oversee all communication initiatives across Metrolinx’s brands. Focused on real-time service updates and customer satisfaction, you will work with various digital platforms and manage a dedicated team. Your leadership will ensure that communication strategies align with service excellence and customer loyalty.
Key Responsibilities:
• Manage daily customer communications across various channels • Lead governance and content management for consistent messaging • Ensure timely updates on service statuses 24/7 • Define and implement customer communications strategy • Project manage improvements for service delivery
Requirements: • Degree in communications or related field • Extensive experience in customer communications in transit • Proven leadership and team management experience • Knowledge of HR legislation and collective agreements • Proficiency in MS Office and project management methods
Drive excellence in customer service and communications leadership as part of Metrolinx's commitment to community connection. #J-18808-Ljbffr