Become a crucial part of the team as a macOS IT Support Specialist providing first-level technical support. Engage with hardware and software issues across multiple platforms remotely and in real time.
In this role, you will diagnose and resolve diverse technical issues, manage incidents using ITSM tools, and assist with onboarding and offboarding tasks. Effective communication is necessary while you provide support via phone, email, and chat to ensure users are satisfied with their IT experience.
Key Responsibilities: • Provide first-level support via phone, email, chat, and ticketing systems • Diagnose hardware, software, and network issues efficiently • Log, track, and manage incidents with ITSM tools • Escalate unresolved issues to relevant support teams • Assist users with onboarding and equipment setup
Requirements: • Degree in Information Technology or Computer Science • 1-3 years in technical support or help desk role • Strong knowledge of Windows OS and basic networking • Experience with ServiceNow ITSM platform • ITIL Foundation certification is a plus
Utilize your technical expertise in a dynamic workplace and enhance the user support experience. #J-18808-Ljbffr
📌 macOS IT Support Specialist (Winnipeg)
🏢 Adecco Canada
📍 Winnipeg
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