This position functions as an integral member of the hearing healthcare team to deliver exceptional customer service to our patients. The Clinic Receptionist works alongside the clinical staff to ensure efficient patient service within the department.

- Greets patients, interpreters and visitors, in person and by phone, in a prompt, courteous and helpful manner, responds to inquiries, takes messages, and provides accurate information regarding schedules and services.
- Checks in, registers and schedules patients in the practice management system. Maintains appointment schedule and follows office scheduling policies.
- Verifies and updates all demographic information in the electronic record at each patient visit.
- Assists in managing patient flow in a timely and efficient manner. Coordinates distribution of walk-in and add-on patients appropriately. Interfaces with back office regarding walk-in patients, cancellations, recalls and delays to ensure smooth patient flow.
- Assists with insurance eligibility verification.
- Receives patient payments, answers or appropriately refers billing questions, and maintain appropriate records of all financial transactions. Prepares daily bank deposit, reconcile receipts (including cash, checks and bankcard transactions) assuring accuracy and timeliness of the deposit and ensuring security under cash management
- Opens and closes clinic and reception areas for all business hours.




- Maintains work area and reception lobby in neat and orderly manner.
- Maintains adequate inventory of office supplies and clinical forms.
- Performs maintenance and troubleshoot operations of office equipment and machines, to include calculators, copiers, fax, printers, etc.
- Assists with other staff when called upon.
- Prepares and secures courier bag according to courier schedule
- Timely review and completion of tasks as assigned.
- Adheres to organizational infection control practices and written plan.
- Adheres to attendance standards in order to perform the job functions for daily operations and/or continuity of patient care.
- Proficiency in the use of Microsoft Office applications; Word, Excel and Outlook.
- Customer service related experience working with the general public (1 year).
- Clerical, reception, medical assisting, administrative or secretarial experience in a medical setting or healthcare insurance organization (1 year); or a combination of equivalent education and work experience.
- Experience in a multiple provider practice.
- Healthcare information systems, such as electronic health record and practice management systems experience.

Job Type: Full-time Pay: From $19.00 per hour

Expected hours: 40.0 – 44.0 per week

Advantages

- Company events
- On-site parking

Education:
- DCS / DEC (preferred)

Work Location: In person

📌 Receptionist/Administrative Assistant (Sarnia)
🏢 Bluewater Hearing
📍 Sarnia