Clinique Orabella SKN is seeking a professional, warm, and highly organized receptionist to join our growing medical-aesthetic clinic.

As the first point of contact for our clients, the receptionist plays an essential role in creating the welcoming, elevated, and skilled experience we want every client to receive at Orabella. You will be responsible for managing front-desk operations, coordinating appointments, communicating with clients, and supporting our medical and administrative team in the smooth day-to-day operation of the clinic. We are looking for someone who is personable, polished, proactive, detail-oriented, and comfortable working in a fast-paced environment.

Duties & Responsibilities

- Welcome clients warmly upon arrival and ensure a professional and positive experience from check-in to check-out
- Manage client check-ins and check-outs and communicate with the appropriate injector or healthcare professional regarding client arrivals
- Answer phone calls, text messages, emails, and client inquiries in a professional, friendly, and timely manner
- Manage appointment scheduling, rescheduling, cancellations, and waitlists using the clinic's booking system
- Confirm upcoming appointments and follow up with clients when necessary
- Collect appointment deposits and process client payments at checkout
- Explain general clinic policies, including deposits, cancellations, late arrivals, consultations, and appointment procedures
- Provide clients with general information regarding the clinic's services, promotions, pricing,



and available appointments while referring clinical questions to the appropriate healthcare professional
- Coordinate client appointments between consultations and treatment providers when required
- Maintain accurate and organized client information and administrative records
- Ensure required consent forms, intake forms, and other administrative documentation are completed before appointments when applicable
- Maintain client confidentiality and handle sensitive information with discretion and professionalism
- Assist with responding to inquiries received through social media platforms when required
- Support promotional campaigns by informing clients of current clinic offers and upcoming events
- Maintain a clean, organized, and welcoming reception area throughout the day
- Monitor basic office and clinic supplies and notify management when items need to be reordered
- Assist with receiving deliveries and organizing products and supplies
- Support the clinic team with general administrative duties as needed
- Communicate effectively with nurses, nurse practitioners, physicians, injectors, and management to help ensure effective clinic flow
- Address client concerns professionally and escalate issues to management when appropriate
- Assist with end-of-day administrative tasks,



payment reconciliation, and preparation of the reception area for the following clinic day

Requirements
- Previous experience in reception, customer service, hospitality, medical administration, or a similar client-facing position
- Experience in a medical, aesthetic, dermatology, plastic surgery, dental, spa, or beauty environment is considered a strong asset
- Excellent interpersonal and customer service skills
- Professional, polished, and welcoming demeanor
- Strong verbal and written communication skills
- Comfortable communicating with clients by phone, email, text message, and social media
- Strong organizational skills and exceptional attention to detail
- Ability to multitask and prioritize responsibilities in a busy clinic environment
- Comfortable learning and using appointment scheduling systems, payment systems, and other clinic software
- General proficiency with computers, email, Microsoft Office, and Google Workspace
- Ability to handle confidential client and medical information appropriately
- Reliable, punctual, proactive, and able to work both independently and as part of a multidisciplinary team
- Bilingual French and English is strongly preferred
- Interest in the medical-aesthetic industry is considered an asset

Join Clinique Orabella SKN and become an important part of a growing medical-aesthetic team dedicated to providing professional, personalized, and high-quality client care.

Pay: From $25.00 per hour

Benefits

- On-site parking

Work Location: In person

📌 Receptionist (Laval)
🏢 Les Cliniques Orabella SKN
📍 Laval