Brampton, ONCalgary, ABToronto, ONOakville, ONFull timeJR What You'll Do:The Sr. ITSM Service Integration Specialist plays a critical role in ensuring the integrity, reliability, and strategic value of CTC's IT Service Management ecosystem. This role is accountable for leading the design, governance, accuracy, and continuous improvement of CTC's enterprise Service Portfolio.Working within the ITSM Service Integration function, this role acts as a key bridge between application and service owners and operational teams managing and consuming services portfolio data and relationships.This role is also accountable for enterprise governance of service portfolios, ensuring that configuration data, service relationships, and platform processes are aligned to organizational standards, audit requirements, and business outcomes.This role goes beyond operational support — it is responsible for driving data quality, enforcing governance, and enabling informed decision-making through a well-structured and trusted CMDB.Service Portfolio Governance & Data IntegrityLead the design and implementation of Service Portfolios in compliance with Common Service Data Model (CSDM) v5 best practicesProvide oversight and accountability for services data quality, ensuring accuracy, completeness, and compliance with enterprise standardsDefine, enforce, and continuously improve service management policies, procedures, and control frameworksLead and contribute to data certification, audit readiness, and compliance activities related to services data and relationshipsService Portfolio Lifecycle ManagementLead CTC's Service Design practice to manage services through inception, implementation, operations and retirementDesign service portfolios to align with Common Service Data Model (CSDM) standard and enterprise service portfolio requirementsEngage key stakeholders and process participants to inform evolution of services that support ITSM, Cyber Security, GRC and Tech Resiliency outcomesSupport operational sustainment and oversight of service portfolio data quality and accuracyEnsure focus on continuous improvement of service portfolio lifecycle processesSupport Enterprise Technology Lifecycle Management via Integration and automationGuide implementation of Enterprise Technology Lifecycle processes to support strategic application and technology roadmap planningIdentify opportunities replace manual processes with integrations and automationParticipate in design and oversight of processes and integrations to ensure accurate and trustworthy service configuration dataEnable and guide technology lifecycle automations in ITSM processes (i.E. change, request) and IT Asset management processes (HAM/SAM)Partner with internal teams and vendor partners to address data gaps, improve coverage, and enhance automation and AIOperational Oversight & Managed Services GovernanceAct as a governance and escalation point for service portfolio and CMDB activities delivered by managed service providersEnsure adherence to SLAs, data quality standards,



and compliance expectations through regular reviews and performance trackingProvide oversight into platform activities (e.G., patching, cloning, updates) to ensure proper coordination, communication, and risk managementContinuous Improvement & Strategic ContributionIdentify data quality gaps and process improvement opportunities, driving initiatives to enhance service portfolio and CMDB maturity and valueContribute to the evolution of service portfolio and CMDB strategy, roadmap, and maturity model aligned to organizational prioritiesSupport development of KPIs, dashboards and analytics that enable insights to drive business impactStakeholder Engagement & CommunicationPartner with service owners, application teams, architecture, and governance functions to ensure clear ownership and accountability of service and configuration dataFacilitate regular reviews and governance forums to validate data accuracy and reinforce accountabilityTranslate technical service and CMDB concepts into clear, business-friendly insights for leadership and stakeholdersWhat You Bring:5+ years of experience in IT service portfolio management, service design or configuration management/CMDB related rolesITIL certification (Foundation minimum; Service Design experience considered an asset)Strong understanding of CSDM (v5 preferred), CMDB and configuration management best practicesExperience working with ServiceNow (CMDB, Discovery, Service Mapping, integrations preferred)Demonstrated ability to operate in a governance/oversight role across internal teams and managed service providersStrong analytical, problem-solving, and data quality management skillsExcellent communication skills with the ability to engage both technical and non-technical stakeholdersWe're always looking for great talent! In addition to competitive pay, we offer:Comprehensive advantages and retirement programsPerformance incentives, Continuing Education ProgramsOther perks to support your well-beingCareer growth opportunities and product discountsBroadband Salary Range: $64,000 – $106,000Our typical hiring range is between $64,000 and $85,000. Salary decisions are also dependent on other factors such as your experience, industry benchmarks, internal equity and other role-specific requirements. For critical roles, the compensation offering will be reviewed to ensure alignment with market rate and conditions and the unique value you bring to the role.#LI-AK1This posting represents an existing vacancy within our organization.We may use artificial intelligence tools as part of our recruitment process to assist in the initial screening of resumes. All hiring decisions, including candidate evaluation, selection, and disposition, are made by human recruiters.About UsCanadian Tire Corporation, Limited (“CTC”) is one of Canada's most admired and trusted companies.



With more than 90 Owned Brands, over 1,600 retail locations, financial services, exemplary e-commerce capabilities, and exciting market-leading merchandising strategies. We dream big and work as one to innovate with purpose for our customers at every level of our business, investing in new technologies and products, and doubling down on top talent to drive the company forward. We offer competitive salaries and wages to CTC employees, as well as store discounts, supported learning through our Triangle Learning Academy, Canadian Tire Profit Sharing, and retirement and savings programs for eligible employees. As part of our enhanced flex benefits program, we offer mental health benefits in the amount of $5,000 per year for benefits-eligible employees and their families, including total well-being, and mental health tools and resources for all employees. Join us in helping to make life in Canada better through living and working our Core Values: we are innovators and entrepreneurs at our core, outcomes drive us, inclusion is a must, we are stronger together and we take personal responsibility. It is an especially exciting time to join CTC and its family of companies where career opportunities are wide-ranging! Join us, where there's a place for you here.Our Commitment to Diversity, Inclusion and BelongingWe are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.AccommodationsWe stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.We are one of Canada's most admired and trusted companies. With world-class owned brands and exciting market-leading merchandising strategies, we are continually innovating with purpose: to excite and serve Canadian customers from coast-to-coast. We are connected to communities, big and small, from coast-to-coast, offering products and services that reflect the diverse nature of every one of them. From sports to outdoors, automobiles to homes, we know and understand life in Canada like no other retailer can.We are always on the lookout for curious, creative people who are able to navigate and excel in a rapidly evolving retail environment. If you're ready to take on new challenges – be it in digital, IT, marketing, data & analytics, merchandising, or one of the many other roles we have – there is a place for you here, so apply today.

📌 Sr Itsm Service Portfolio Specialist (Brampton)
🏢 Confidential
📍 Brampton