Join Reliable Parts as a Bilingual Call Center Agent and support customers in English and French. Solve issues efficiently through telephone, email, and live chat communication. In this key customer-facing role at Reliable Parts, the Bilingual Call Center Agent manages customer inquiries with a focus on satisfaction and retention.

You'll utilize your communication skills to solve order discrepancies, provide troubleshooting support, and promote a culture of exceptional service. This role also includes training responsibilities and contribution to operational improvements. Key Responsibilities:

- Manage inbound calls effectively to assist customers
- Troubleshoot discrepancies and resolve complex issues
- Collaborate with sales and warehouse teams for optimal solutions
- Document trends in customer queries for supervisors
- Support team members through training initiatives

Requirements:

- Minimum two years in customer service or call center
- Bilingual in English and French is essential
- Ability to type 40+ words per minute
- Excellent verbal and written communication skills
- High school diploma or GED

Become a vital part of Reliable Parts' commitment to superior customer care.

📌 Reliable Parts Bilingual Call Center Agent (Montreal)
🏢 Reliable Parts
📍 Montreal