Lead critical IT incidents as a Major Incident Coordinator at CPKC. Your technical expertise will drive effective resolutions and improve service reliability across North America.

At CPKC, you will identify and manage high-priority technology incidents to minimize operational disruptions. As a Major Incident Coordinator, your analytical skills and problem-solving capabilities will guide cross-functional teams in ensuring timely incident resolution. This role emphasizes solid communication and critical thinking to support business continuity and operational excellence.

Key Responsibilities:



• Analyze and document incident findings with process flows • Improve operational processes and recommend enhancements • Execute ITIL-based Incident and Change Management processes • Manage complex incident priorities and meet stakeholder expectations • Collaborate with technical teams and business partners

Requirements: • Degree in Computer Science or related field • Experience in a Major Incident Coordinator role • Proven analytical and problem-solving skills • Knowledge of ITIL and SDLC methodologies • CompTIA A+ and ITIL v4 certifications preferred

Drive major incident management and system reliability as a key leader at CPKC. #J-18808-Ljbffr

📌 Major Incident Coordinator at CPKC (Winnipeg)
🏢 Canadian Pacific Railway
📍 Winnipeg