Job Title:

Addictions Support Worker - (Casual) Number of Position:

1 Competition Number:

C195 Location:

Phoenix Center (Main Campus)

Position Status: Casual (On Call)

Reports to:

Senior Manager - MHSU

Compensation:

(Grid 34) $33.49 - $35.31

Job Summary The Addictions SupportWorker at Phoenix Society assists clients experiencing mental health and substanceuse issues. The position is responsible for client support and communitybuilding, floor management, case management, and supporting group programs. TheAddictions Support Worker facilitates the recovery and capacity-building ofclients to maximize their potential and support their goals for successfulindependent living in the community.

The Addictions SupportWorker provides appropriate care (non-clinical) in areas such as support with provides a variety of day-to-day physical, emotional, and social supports,advocacy, life skills assistance, information, resources, and demonstrations.

Responsibilities SupportServices

Participates in case planning with clients and/or healthcare providers by performing duties such as interviewing clients to identify problems and needs, obtaining required information from a variety of sources such as families and care providers, documenting client needs and wants, and assisting clients to determine appropriate programs

Providesindividual support with respect to demonstrations, modeling, and behaviourmanagement to clients, their families, and their personal networks, to assist with the development of physical, social, emotional, and life skills such as maintaining personal hygiene, housekeeping, meal planning and preparation, meeting financial obligations, making and keeping appointments, and interpersonal skills

Contribute to maintaining a therapeutic environment following therapeutic community principles which include empathy, compassion,accountability, utilizing trauma informed principles, and encouraging supportive relationships within a community setting

Observesclients, identifies and assesses potential emergency situations by conducting baseline and daily check-ins of client progress, and develops short-term strategies to deal with such situations. Reports medical, behavioural, and other problems as required. Provides feedback and input regarding clients’ needs, performance, and progress

Aspartof an interdisciplinary team, and in accordance with establishedguidelines, facilitates Psycho-Educational client workshops covering areas such as life skills and mental health, emotions, behaviour, relapse prevention,contingency management, and transition planning

Identifiesavailable social, economic, recreational, and educational services andresources in the community that will meet clients’ needs. Provides clients withrelated information and connect clients to relevant community resources,services and opportunities





Supportresponses to critical issues such as suicide risk, worsening mental healthissues, depression, anxiety, etc., based on recommendations from the Clinicalteam

Articulateand reinforce program guidelines to the clients encourage positive engagementand interactions

Monitoringclient’s activities within residential buildings to ensure that areas areappropriately used for their purpose

Ensure a safe milieu on the treatment floors

Actas an advocate for the client during their stay at the Phoenix Centre

Completesand maintains client related records and documentation such as care plans,progress reports, statistics, and daily logs.

CommunityRelations

Actas a liaison with the community and promotes/encourages community involvementin the program

Maintaincurrent knowledge of social, economic, recreational and educational resourcesin the community

Qualifications

Diploma in Community Social Service

2years of experience providing one to one and group support in the communitysocial services sector.

Or an equivalent combination of education,training, and experience

Or other Qualifications determined to bereasonable and relevant to the level of work

Experienceworking with marginalized populations, substance use and mental health services,mental health, and corrections beneficial

Knowledgeof the social determinants of health, the biopsychosocial model of addiction,and concurrent disorders and harm reduction principles

Satisfactory completionof a criminal records check with vulnerable sector screening is required

Satisfactory completionof Tuberculosis Screening form is required

Satisfactory completionof Employee Immunization Record form is required

Satisfactory completion of Nonviolent crisis intervention (NVCI)

First aid certificationwith CPR is required

Skills & Knowledge

Understanding of concurrent disorders,addictions, and addictions supports

Computer skills, including MicrosoftOffice applications, Outlook, and experience using a client information systemor medical records system

Excellentknowledge of the issues pertaining to recovery,substance use, concurrent disorders, and homelessness

Knowledge of the BC Mental Health Act,Community Care and Assisted Living Act, Adult Care Regulations, PersonalInformation Protection Act, etc., and other facilities and community resources

Goodknowledge of facilitation, mediation, and conflictresolution techniques





High level of integrity and dependability witha strong sense of urgency and results-orientation

Strong case management, client support andconsultation skills

Abilityto make effective referrals, reflecting in-depth knowledge of communityresources and solid relationships with community partners

Abilityto lead and work in a trauma-informed practice

Competencies Approachto Work

Demonstratesinitiative, flexibility, adaptability and resourcefulness

Activelyseeks and incorporates feedback to inform continuous self-improvement

Setsgoals, creates and implements action plans, monitors progress, and evaluatesresults

Adeptlymanages competing tasks and uses time efficiently and effectively

JobKnowledge & Quality of Work

High degree of relevant and current job knowledgeand skill

Consistently produces accurate, thorough,high-quality work in a timely manner

Builds and promotes a culture of health and safetyin the workplace

Implements and enforces best practices in healthand safety within the workplace

Judgement& Decision-Making

Models independent thinking and creativity

Demonstrates effective problem-solving skills

Makes clear, consistent, transparent and timelydecisions after contemplating various available courses of action

Exercises sound judgment in the best interests ofthe organization

Communication& Interpersonal Skills

Expresses themselves clearly and professionallyboth verbally and in writing

Displays high emotional intelligence; uses tact anddiplomacy in dealing with sensitive, complex and confidential situations

Has a manner, style and presence that makes apositive impression

Listens to and considers others’ views

PersonalLeadership

Models the organization’s core values of socialjustice, teamwork, social innovation, and strength-based practices

Fosters enthusiasm, energy and commitment

Takes responsibility for personal actions,performance and health

Is reliable and accountable; shows up on time readyto work

Teamwork& Collaboration

Effectively works with their colleagues to ensureorganizational success

Champions positive working relationships with staffand external stakeholders

Supports an environment of openness, and championsteamwork and communication across programs

Leverages the expertise and experience of othersfor organizational success

Phoenix is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department. Any personal information provided will be maintained in confidence.

While we thank all applicants for their interest in this opportunity, only those selected for an interview will be contacted.

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📌 Addictions Support Worker - (Casual) (Winnipeg)
🏢 Phoenix Society
📍 Winnipeg