Boost your career with Johnson Controls as a full time HVAC Customer Dispatch Coordinator in Ottawa. You will manage technician schedules and ensure exceptional service delivery to clients.

In this role under the guidance of the Service Manager, you will receive and schedule customer requests for HVAC services. Your responsibilities include managing service schedules for technicians, communicating with customers about their service needs, and maintaining accurate account information in NxGen. This position focuses on effective coordination and customer satisfaction.

Key Responsibilities:



• Receive and schedule customer service calls promptly • Coordinate technician labor scheduling according to service needs • Communicate action plans directly to customers • Perform follow-ups to ensure service expectations were met • Maintain up-to-date customer account information

Requirements: • High school diploma or equivalent education • Strong organizational and detail-oriented skills • Excellent interpersonal communication abilities • Capability to manage multiple tasks simultaneously • Experience in service scheduling is preferred

Drive customer satisfaction while supporting HVAC operations as a Dispatch Coordinator with Johnson Controls in Ottawa. #J-18808-Ljbffr

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