Chief of Staff to the COO About AMZ Prep AMZ Prep is a North American omnichannel fulfillment company built for e-commerce brands that are done experimenting and ready to scale. We operate 20+ warehouses across the US, Canada, and Europe, run one of the few approved Seller Fulfilled Prime networks on the continent, and serve brands doing $5M-$50M+ across cosmetics, food and beverage, pet, supplements, apparel, home, and big and bulky categories. Our clients sell on Amazon, Shopify, Walmart, retail, and B2B. They come to us because operations became the bottleneck, and we fix that. We move fast, we own outcomes, and we're building a team that matches the ambition of the company. The Role We're looking for a Chief of Staff to the COO to bring structure, clarity, and execution discipline to a rapid-moving operations organization. This is not a coordinator role. This is a force-multiplier role. You'll sit at the center of Fulfillment, Freight, Parcel, Client Success, and Operational Technology. You'll own the ops operating cadence, drive accountability across 20+ partner facilities, and run high-impact projects directly with the COO. You'll be the person who makes sure operational priorities don't just get discussed, they get done. Operating Cadence and Structure Own and run the weekly operations leadership meeting, including the agenda, the scorecard,



and follow-through on every action item Build and maintain the full operating rhythm across the ops org, covering network performance reviews, MBRs and QBRs with 3PL and freight partners, leadership syncs, and capacity planning sessions Implement and run EOS inside the operations function through L10s, scorecards, rocks, and issues lists Define and enforce clear workflows, ownership lines, and handoffs between Fulfillment, Freight, Parcel, and Client Success Manage the operations calendar and all cross-functional coordination Identify bottlenecks before they become client-facing problems and implement scalable fixes Escalation Management Act as the escalation traffic controller for the COO by triaging what comes in, routing it to the right owner, and tracking it to resolution Maintain the escalation framework, including severity tiers, response times, ownership, and communication templates Lead root cause analysis across people, process, and systems when SLA, OTIF, or accuracy slips Make sure every escalation produces a documented fix and a process change, not just a fire that got put out Own the post-mortem process and drive corrective actions to closure Keep Client Success, Sales, and Finance informed on the status of at-risk accounts and sites

📌 Chief Of Staff (Toronto)
🏢 AMZ Prep
📍 Toronto