Company Overview Pinnacle Equipment, formerly known as DLE (Douglas Lake Equipment), has been serving British Columbia region since 1999. With multiple locations across BC, we are dedicated to providing exceptional sales, service, and support for heavy equipment and machinery representing brands such as Kubota. Fendt, Massey Ferguson, and Kobelco. Our commitment to customer satisfaction and rapid response times makes us a trusted partner in the industry.

Summary We are seeking a Service Writer and Parts Advisor to join our team in our Abbotsfordlocation. The Service Writer / Parts Advisor will be responsible for supporting the daily operations of both the Service and Parts departments. This position acts as a key point of contact for customers, ensuring accurate service documentation, timely communication, and efficient coordination of parts and service activities.

Core Competencies

Customer Focus

Communication

Teamwork

Time Management

Adaptability / Flexibility

Problem Solving

Planning & Organizing

Accountability & Dependability

Ethics & Integrity

Attention to Detail

Responsibilities Service Department

Process service work orders, including opening, updating, and closing.

Prepare and verify invoices in accordance with approvals from the Service Manager

Maintain accurate customer and equipment records in the system

Coordinate service scheduling and communicate timelines with customers

Conduct customer follow-ups and support service-related inquiries

Assist with warranty administration, including submissions, follow-ups, and documentation

Support service campaigns and manufacturer program requirements

Maintain organized service files and documentation

Assist with accounts payable related to service operations as required

Parts Department

Assist with parts inventory control, stocking, and organization.





Pick and supply parts to customers and technicians.

Monitor parts shortages and communicate with the Parts Manager to expedite orders

Maintain cleanliness and organization of parts storage areas

Ensure accuracy in parts transactions and inventory records

Support merchandising and promotional activities

Participate in general maintenance and upkeep of the parts department

Requirements

Post-Secondary Education or combination of related experience and skills

Experience in a service, parts, or dealership environment preferred

Robust mechanical aptitude and/or industry knowledge considered an asset

Proficient in computer systems and Microsoft Office applications

Strong organizational and multitasking abilities

Excellent verbal and written communication skills

Ability to work effectively both independently and within a team

High level of accuracy and attention to detail

Valid driver's license

Work Conditions

Fast-paced service office and shop environment

Frequent interaction with customers, technicians, and internal departments.

Ability to work extended hours and weekends during peak seasons as required

Occasional physical activity, including lifting parts and operating equipment (e.g., forklift)

Physical Requirements

Ability to lift and move parts and equipment as required

Prolonged periods of standing, walking, and desk work

Manual dexterity required for computer and administrative tasks

Compensation

$28-$32 per hour depending on experience

Benefits

Casual dress

Company events

Dental care

Employee assistance program

Extended health care

Life insurance

Free on-site parking

Paid time off

RRSP match

Tuition reimbursement

Vision care

Exclusive corporate discounts

Candidates must be authorized to work in Canada.

Pinnacle Equipment provides equal employment opportunities for all individuals.

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📌 Service Writer/ Parts Advisor (Winnipeg)
🏢 Pinnacle Equipment
📍 Winnipeg